Basic Function:  Supervise and administer Front of House operations for Mii amo Cafe, assist in the coordination of new ideas in guest service, service training and product enhancement.   Supervise employees and administer in accordance with department and resort policies

Work Performed:

Supervise Mii amo Cafe to insure compliance with resort management objectives and the health and safety of all employees and guestsControl inventory and order all necessary liquor, beer and wine for Mii amo Café operationsControl inventory and order all necessary administrative and grocery items for Mii amo Cafe operationsControl and maintain adequate supplies of all small wares, utensils and equipment for proper operationPerform monthly inventories for both food and beverage items in Mii amo CaféPerform China, Glass and Silver inventoriesMaintain established service levels to ensure a consistent Guest experience at a high quality levelAct as an ambassador of Enchantment & Mii amo by speaking positively of the Resort at all timesFoster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfactionMaximize profitability by constantly monitor labor costs, food costs and beverage costs as well as departmental expensesInterview, train and supervise staffSchedule staff for Mii amo Cafe in accordance with business needs and management objectivesAssist with performance reviews as necessary for the departmentDevelop incentive programs to enhance profitability within the departmentTrain all service staff in established Food and Beverage service standards and resort policiesResponsible for staffing levels, scheduling, evaluating and disciplining departmental team members as requiredOther duties as assigned

Supervision Exercised:  Bartenders, Servers, Bussers, Host/ess and Food Runners

Supervision Received: Cafe Manager

Responsibilities and Authorities:

Work closely with all departments to ensure guest service levels are being metDeal effectively with all departments with regular communicationSupervise and manage Café operations in absence of Café Manager

Minimum Requirements:

Bachelor’s degree from four-year College or university; or equivalent related work related experience and/or training.  Prefer 1 year prior supervisory skills and hotel/resort food and beverage operations experience.  Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.   Computer skills required.  Strong guest and team member relations skills.   Must maintain current food handler’s certification

Physical Requirements:

30% Sitting

70% walking, standing and bending

Lifting/carrying up to 50 lbs.

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to drive golf cart on occasion as necessary