Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Restaurant Supervisor is responsible for overseeing the day-to-day operations of the front-of-house (FOH) staff at Zion Lodge’s dining facilities. This position ensures that guests receive excellent customer service, that all FOH operations run smoothly, and that team members are effectively managed. The Restaurant Supervisor works closely with the Kitchen Supervisor and Executive Chef to ensure seamless coordination between the front and back of the house. Additionally, this role supports the FOH Lead, providing guidance and ensuring consistency in service standards.

Essential Duties and Responsibilities:

Lead, train, and supervise the FOH staff, including hosts, servers, and bussers, ensuring they follow service standards and uphold the Lodge’s hospitality values.Oversee the FOH Lead, offering direction and support to manage the daily service efficiently.Ensure all FOH staff are properly trained in customer service, food and beverage knowledge, and POS system use.Conduct daily pre-shift meetings to brief staff on the day's specials, large parties, or other important updates.Assist the F&B Manager in creating staff schedules, ensuring adequate coverage during peak service times and events.Ensure exceptional service is provided to guests, maintaining a warm, welcoming, and professional atmosphere at all times.Handle guest complaints or concerns in a timely, professional manner, escalating issues to the F&B Manager if necessary.Actively engage with guests, promoting a positive dining experience and encouraging feedback to improve services.Oversee all FOH operations, ensuring dining areas are clean, organized, and properly set for service.Work with the Kitchen Supervisor to ensure smooth coordination between the kitchen and dining room, facilitating communication between the two teams.Ensure proper inventory and supplies for FOH operations, coordinating with the F&B Manager and Kitchen Supervisor for necessary orders.Oversee cash handling, ensuring that all transactions are processed accurately, and assist in balancing cash registers at the end of shifts.Monitor the POS system to ensure accurate order processing and sales tracking.Maintain strong communication and collaboration with the Kitchen Supervisor and Executive Chef to ensure the timely delivery of food and adherence to service standards.Work closely with the kitchen team to resolve any operational issues that may impact service, including delays or quality concerns.Partner with the Kitchen Supervisor in managing special events, large bookings, and group dining to ensure smooth coordination between kitchen and FOH.Provide ongoing training and development for FOH staff, ensuring they have a solid understanding of service expectations, menu items, and operational procedures.Conduct performance reviews for FOH team members, providing feedback and coaching as needed to support their professional growth.Uphold service standards and motivate staff to consistently deliver exceptional guest experiences.Ensure that FOH staff adhere to health and safety regulations, including food safety and sanitation practices.Conduct regular inspections of dining areas to maintain cleanliness and organization, and address any issues promptly.Enforce all safety protocols for staff and guests, ensuring compliance with company policies and local regulations.Collaborate with the F&B Manager and Kitchen Supervisor to manage FOH inventory, ensuring necessary supplies like utensils, glassware, and linens are always stocked.Monitor inventory levels of beverages and other FOH items, placing orders as necessary to avoid shortages during service.Oversee the upkeep of FOH equipment, ensuring that it is clean, well-maintained, and in working order.Monitor sales and ensure FOH operations are financially accountable, assisting the F&B Manager with revenue tracking and reporting.Support the F&B Manager in managing labor and payroll costs, ensuring efficient staffing levels without compromising service quality.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Work Location:

Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays. 

Required Knowledge, Skills, and Experience:

Able to work and thrive in Zion National Park.Ability to requirements and compliance with our concessions contract.Ability to get along well with people, be honest, punctual and reliable.Ability to remain calm and friendly.Ability to adapt to changing work conditions.Ability to work cooperatively in a team environment.Previous experience in a supervisory role in a restaurant or hospitality setting required.Strong leadership and communication skills with the ability to manage and motivate a diverse team.Excellent guest service skills with a focus on delivering an exceptional dining experience.Ability to multitask and oversee both FOH and BOH operations in a fast-paced environment.Strong knowledge of food safety, health regulations, and sanitation standards.TIPS and ServSafe certification required, with the ability to train and certify staff in these programs.Experience with inventory management, ordering, and staff scheduling.Familiarity with POS systems and cash handling procedures.Flexible schedule with availability to work evenings, weekends, and holidays as required.

ESQ and Play Forever Responsibilities and Requirements:

Understand and follow all ESQ procedures that relate to your job duties.Work with a “safety-first” attitude.Minimize your impact on the environment when at work and living onsite.Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

Proposed hiring rate of $25/hour, actual pay will be adjusted based on experienceOnsite employee housing and employee meals at $12.50 per dayFree onsite laundry facility, free shuttle service, WiFi, and employee gymDiscounts on food, retail, and gearComplimentary access to most POWDR-owned resortsGenerous benefit package for full-time employeesCareer development and growth opportunities available here and at our facilities across POWDRA connection with people who share the same passions and embrace each other’s unique and individual styes

Notice:

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.