What we're looking for: RESTAURANT SYSTEMS TECHNOLOGIST PHOENIX, ARIZONA What We Offer: Competitive salary and incentive opportunity Medical, Dental, Vision and Life Insurance Retirement savings program (with company match) Tuition reimbursement Paid time off Dining Discount (50% off at all Fox Restaurant Concepts) The Role: Reporting to the Director of Restaurant Systems, you will work with a team of four at our home office, known as the Big Kitchen, in Phoenix, AZ. As the Restaurant Systems Technologist, you will support the implementation and maintenance of all software and hardware configurations associated with the restaurant Point-of-Sale /technology stack as well as the development and implementation of new technologies. You will define, maintain and program our POS databases and translate user requirements into functional specifications. We are seeking someone with excellent technical and communication skills as well as an aptitude for analytical thinking. Responsibilities: Travel to NRO’s for installation, staging, and testing of all restaurant equipment & systems Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC and off premise ordering channels Develop, test and deploy configuration changes and software updates to the restaurants timely. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues Provide excellent customer service and constant follow-up with restaurant locations until a resolution has been found Support the development and testing of new restaurant technologies such as online ordering & catering systems, curbside, KDS, mobile apps, etc. Develop close working relationships with management and staff, including understanding their business processes to better serve them with technology Maintain appropriate documentation and change management logs Work some early morning, night, or weekend hours as dictated by operational needs Remote support to solve restaurant systems functionality issues and ensure proper operation Provide high level support and constant follow-up with restaurant locations until a resolution has been found Provide backup support to IT Services Team for basic networking, connectivity, email, and user support Collaborate with technology partners on processes to improve our Operators and guest experiences. This position is an in-office/remote hybrid role. Qualifications: Minimum 2 years of experience in tech support or help desk role, hospitality industry experience preferred Working knowledge of POS software, Aloha is preferred General networking/connectivity knowledge Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment Ability to effectively organize and multi-task to ensure workload is maintained Attend all meetings and training as scheduled by your supervisor Provide rotating on-call evening/weekend after-hours support to restaurant locations Team-oriented, collaborative attitude Experience with payment processing integrations, POS, and restaurant technology applications (OLO, QSR, Aloha Quick Service preferred) About Us: Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, 25 years later, we have 12 unique concepts with over 60 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam’s concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests. Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity and E-Verify Employer. Proof of eligibility to work in the United States is required.