Overview

We've got the boldest burgers on the block.  From the first day we fired our grills, we've had one thing on our minds: big, bold flavor.  We make burgers and sandwiches you can't help but crave.  Our fry game is the best in the business.  We're taking "sweet tooth" to a whole new level.  And we're doing it all at a price tha's hard to beat.  Our food and price aren't the only things we do boldly though.  We develop and train all of our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career.  We believe in a work culture as fun as our food is delicious.  And we reward our hard-working people with everything from trophies to cruises. 

 

Role

This position involves supporting the implementation and maintenance of all software and hardware configurations related to the restaurant Point-of-Sale technology stack, as well as developing and implementing new technologies. The role requires a high level of technical expertise with NCR/Aloha POS technologies and using that expertise to provide solutions to complex operational challenges.

 

Responsibilities

Serves as a technical lead on projects, including upgrades, enhancements, and refreshes, as required.Functions as the Checkers IT escalation point for restaurant system issues from the Checkers Help Desk.Administers, maintains, and updates restaurant technology solutions, encompassing both software and hardware.Delivers professional, courteous, prompt, and accurate support and solutions to users.Collaborates with the Restaurant Systems team on system upgrades, new system rollouts, and new store openings.Investigates new and innovative solutions to enhance efficiency in store-level operations models.Performs additional duties as assigned, with or without accommodation.

 

Qualifications

Experience with Aloha family software products including: RAL, CMC, CFC, ATO, APS, SEPS, Kitchen, and Aloha Quick Service POS.Proficiency in best practices for efficiently and successfully deploying software updates to multiple locations simultaneously.In-depth knowledge of the latest hardware (terminals, payment devices, mobile devices, kiosk options) compatible with Aloha QS to enhance operational efficiency.Familiarity with third-party integrations, such as OLO, and best practices for integrating with Aloha POS.

 

Education

College degree preferred.

 

Experience

Prior experience with Aloha POS is required.  3-5 years of technical service experience within the restaurant industry or an equivalent combination of education and experience.Competency in using Microsoft Office suite and internet software.Exceptional customer service skills with proven proficiency in telephone and desk-side manners.

 

Essential Physical Requirements

Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.Capability to write reports, business correspondence, and procedure manuals.Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.Capacity to solve problems involving several concrete variables in standardized situations.Regularly stand for extended periods, talk, and hear.Occasionally lift and/or move up to 50 pounds.Frequently use hands to finger, handle, or feel.Work in a typical restaurant environment with a usually moderate noise level and occasional exposure to outdoor weather conditions.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

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REQ# 8241
LOC#