Welcome page Returning Candidate? Log back in! RETAIL APPLICATION SERVICES SR MGR (Multiple Positions) Requisition ID 2024-316783 Job Location (Posting Location) : Address 100 MISSION RDG Job Location (Posting Location) : City GOODLETTSVILLE Job Location (Posting Location) : State/Province TN Job Location (Posting Location) : Postal Code 37072 Job Location (Posting Location) : Location US-TN-GOODLETTSVILLE Category Information Technology Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

Manage applications (as a service) by monitoring and reporting to application owners on performance of applications against metrics and agreed service levels, user experience for conformity with requirements and intended functionality, capacity, licensing usage, certificate management, and resource/service utilization (especially for Cloud-based applications), and incident and problem management, including engaging in troubleshooting, service restoration, and problem resolution activities with engineering, application support, and end user support teams; Partner with engineering to foster a service reliability engineering (SRE) culture; Manage application life cycles (in consultation with app owners) by tracking and planning for updates, patches, fixes, and/or upgrades required to maintain the app in a fully supported state; Receive changes, upgrades and/or feature enhancements into production, including coordinating the performance of both technical and user acceptance testing; Track and plan for application end-of-support/life and the owners’ chosen disposition option (upgrade, replace, retain (unsupported)); Participate in the monitoring and management of service components approaching their end-of-support lifecycle phase; Develop and deepen domain knowledge in the portfolio of applications/solutions; Develop service management skills; and develop yourself and the people around you as a high-performance team.

Qualifications Bachelor’s degree (or equivalent) in Technology, Electrical Engineering, or related technology or engineering field;6 years in retail service management (service delivery, application support, or application development);3 years working with ITIL or other service management process frameworks; and2 years of experience in retail architecture and technical design and in people leadership.May work remotely 100% from a home office location anywhere in the U.S. Travel to Goodlettsville, Tennessee is not required. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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