Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

The Retail Area Coach will work with the full-time Area Supervisor and Manager to oversee the operation of assigned retail locations and lead a group of team members, store leads, and assistant coaches to achieve the department’s goals for the operating season. 

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Lead by example by actively engaging with guests in order to provide exceptional customer service to enhance their overall  experience.

Train new team members, store leads, and assistant coaches in each location to ensure they comply with departmental and company policies to deliver exceptional guest service. Provide on-going training throughout the season.

Help with reviewing performance documents and recognizing and rewarding team member behavior that goes above the standard while also coaching team members that are not meeting expectations. 

Maintain compliance with Child Labor Laws and ensure that employees are preventing violations by creating break schedules that follow Child Labor Law policies and standards.

Complete walkthroughs of areas of responsibility to identify safety and maintenance-related issues. Address concerns with Manager on Duty and full-time staff to ensure they are remedied. Assist in maintaining appearance standards to ensure location is cleaned.

Maintain store layouts in accordance with Area Manager and provided feedback of the product assortment as guests commented on product offerings.

Open and close retail locations at the direction of the Retail Manager on Duty and work with the Manager on Duty in lieu of staffing challenges resulting from call-offs or other employee needs.

Manage inventory integrity by completing daily stocking tasks including checking received orders, creating store orders, and other inventory management tasks as needed. Ensure team members are accurately scanning to maintain inventory integrity.

Perform elevated responsibilities such as guest returns, price overrides, and logging on or off point-of-sale systems, as well as performing cashier rests at the end of shifts. Assist with various leadership tasks as needed.

Work closely with the full-time area Supervisor and Manager to ensure that all necessary tasks and any outstanding projects are being completed in a timely manner.

Complete daily operating paperwork to include break schedules, staffing adjustment sheets, and timesheets.

Perform other duties as assigned.

Qualifications:

Must be 18  years of age or older on the date of applying.

Minimum of 1 year of experience.

Must have a minimum of 1 year supervisory experience, preferably in Retail operations.

Knowledge, Skills, and Abilities:

Proven guest relations, problem-solving, task management skills, and organizational skills.

Professional and practical communication skills.

Knowledge of Child Labor Laws.

Must be able to perform basic math skills (addition, subtraction, multiplication, division).

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines.

Must be able to work independently and in a team environment as well as be self-motivated to perform all aspects of the job at all times.

Must have the ability to safeguard confidential information.

Flexibility to work in alternate areas or as a front-line team member in support of operational needs.

Job Demands:

Must be able to work at least four weekend shifts per month and 36 hours per week Memorial Day through Labor Day. 

Ability to work a flexible schedule including days, evenings, weekends, and holidays. Must be available to work between 7AM - Midnight.

Ability to work in a fast-paced environment at locations both indoors and outdoors in a variety of weather situations.

Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs, and repeated manual dexterity. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer