Assistant Office Manager

Position Objective: To assist customers in their shopping experience by leading the Front Office team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino’s customers have come to expect.
Reporting Structure: This position formally reports to the Office Manager.

Status: This is an exempt position.

Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (If applicable).
* Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.

Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* In the absence of the Office Manager, provide direct supervision of the activities of all other members of the Front End team in a manner that is operationally effective, but is also motivating and respectful.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Support the Office Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
* Address employee relations issues and, if needed, effectively work with the HR team to resolve issue.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* Conduct effective interviews to hire the highest quality candidates for the Front Office team.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know and implement the Cosentino’s Customer Service Standards.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Accurately process all payment types, such as cash, checks, WIC, food stamps, coupons and other payment methods.
* Able to operate, clean and maintain all equipment safely and competently.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Navigate easily within the Kronos system to submit reports and information in a timely manner and works effectively with the Accounting Team when necessary.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Ensure team compliance with all liquor and tobacco regulations, coupon redemption, currency transfers, MSB compliance, Western Union and money orders.
* Ensure all POS systems and cash office systems are running smoothly and contact appropriate services as needed.
* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Ensure all new employees on the Front End Team receive orientation and other training as needed.
* Know and promote ads and specials to increase store sales and profits.
* Practice open communication with store management team regarding any issues within the Front End team.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.