**Job Description** At Blue Cross NC, the Student Associate Program based in our Blue Cross NC Centers is designed to help you gain hands-on experience and valuable exposure to the healthcare and insurance industries. As part of our dynamic center team, you'll work directly with our customers and prospective customers. In your role as a Student Associate, you will serve as the sales support liaison/initial service contact and will assist in researching and resolving member inquiries. In addition, you will have opportunities to support marketing and community outreach efforts in the local area. **What You'll Do** + Ensure all customers are warmly greeted, have their needs assessed, and are referred to the appropriate area. + Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics. + Use web-based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs more effectively. + Provide support for special events (e.g., seminars, appearances, proactive contacts with customers) and projects for the public in the center and/or at other local sites. + Ensure customers understand their products, benefits, tools and how to use them. + Assist with Call Campaigns to ensure touchpoints are met for initiatives set by our segment partners + Provide support to Non-Profit organizations during activities/events held in the retail center enter + Participate in the coordination and implementation of volunteer events within the community. **What You Bring** + **Full-time or part-time student who is a rising junior or senior attending Appalachian State University** + Willing and available to work at least 10 hours per week for two semesters (maximum of 12-15 hours) + Must commit to 1 week of training prior to starting (this will be scheduled during the summer and advance notice will be given). + **Must be able to work in our** **Boone Corporate Center** **What We Like** + Ability to work well with others in a team atmosphere + Interest in service-related work + Prior experience or desire to work with Non-Profits/community related endeavors + Desire to learn about healthcare + Prior experience in a customer service-based position **Salary Range** At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. _*Based on annual corporate goal achievement and individual performance._ $41,600.00 - $46,600.00 **About Us** It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. **Authorization to Work in the United States** We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español. **Request Accommodations** Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com . **For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:** Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming