Job Description

In this role, the Retail Clerk will provide superior customer experiences with our consumers at every touch point, creating brand loyalty through expert-level product recommendations, advice, and guidance on all things brand related. This role will work with all types of customers ranging from those experienced, or not, in the outdoors, to tourists, locals, and general outdoor enthusiasts, and will handle retail interactions, product recommendations, post-sale activities, such as product returns and warranty needs and general stocking and merchandising of product. This is an in-house position, based in Bozeman, Montana. This position reports to the Assistant Retail Store Manager.

  

As a Retail Clerk, you will have an opportunity to:

Provide expert-level product knowledge to a variety of consumers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenanceEfficiently handle customer transactions in a timely manner with the highest level of accuracyEffectively balance a variable workload, shifting when necessary to meet the demands of customer volume and store needsMaintain a high level of professionalismDiligently utilizes and understand our retail POS system and other retail toolsLook for opportunities to improve overall customer experienceParticipate in company-wide, conservation, sustainability, and JEDI initiatives

You have:

Solid communication skills, both written and verbalProblem solving abilities, especially through active listening, with a focus on win-win solutionsThe capacity to task-switch quickly and efficiently, balancing a large inbound phone/email workloadTechnical aptitude with inventory management systems, Excel and other programs used to track, manage, and process orders, product returns and inventory assessmentThe ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend our brand products to a variety of consumersThe ability to reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled