Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.  Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at www.cirrusaircraft.com. 

The Retail Intern will provide exceptional customer service by greeting each customer, fostering a friendly atmosphere, having proper knowledge of merchandise both in the physical store and on the website, and offering assistance to customers. 

This internship will be onsite in Knoxville, TN from May 2025 through August 2025.

The Retail Intern is responsible for attending to customers (both internal and external) and maintaining good customer service in a retail environment, via the website, and occasionally during off site events.  They will ring up sales on the point-of-sale cash register, handles various forms of payment including coupons, customer experience, bill outs, and they process refunds, exchanges and voids. The Retail Intern will also issue gift certificates, process web orders, ship domestic and international shipments, and offer assistance for merchandise sold on behalf of a variety departments. 

Retail Interns receive merchandise, display merchandise, complete price changes or markdowns on seasonal or damaged items by changing the signs or tags to reflect the current price. They may be required to assist in preparations for Air Show events by ticketing, packing, tracking, presenting, and occasionally selling merchandise at the event. Specifically, the Retail intern will play an important role at the EAA Air Venture event in July. 

The Retail Intern is responsible for properly processing transactions to ensure accurate inventory at month end/year end and participate in quarterly inventory counts. 

They may be required to perform store opening duties, store closing duties at end of shift, and provide the accounting department both daily reports and month end reports.   At the end of the shift, the Retail Intern reconciles accounts to ensure that the sales tally equals the items sold. If there are any shortages, the intern must determine the cause and take steps to correct the situation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must be pursuing relevant degree in retail, supply chain management, business administration, or related field.  Valid Driver’s License Prior retail experience strongly preferred. Experience delivering excellent customer service preferred. Ability to demonstrate sound judgement and effective communication skills (written and verbal). Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

Customer Focus Action Oriented Collaborate Resourcefulness Situational Adaptability

Additional Requirements: 

Must be able to pass pre-employment drug screen. Must be able to complete entire duration of internship. Must be able to secure local housing for duration of internship.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Overtime hours may be required.

This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.