JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Retail Concierge

Schedule- Sunday through Thursday, 11:30am-8pm *schedule may flex based on needs of the business*

Compensation- $19.50/hour

Location- Onsite full time at Santa Monica Place

Energetic, friendly, and professional individuals needed to provide outstanding service for a large retail center at Santa Monica Place. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests.

The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

JOB REQUIREMENTS:

Excellent communication skills including verbal and writtenExcellent problem solving skillsIs comfortable approaching guestsKnowledgeable on Microsoft Office, iOS functions, and digital technologyAbility to complete multiple tasks while maintaining a pleasant and professional demeanorAbility to listen and react quickly to guests’ and retailers’ requests in a genuine mannerAbility to prioritize tasks under pressureAbility to work with varied personalities and temperamentsSelf-motivated and action-oriented team playerTeam playerTakes pride and ownership in the position and propertyStrong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-dateMost be able to stand on feet for hours at a time.Most be able to work by self a few days out of the weekMost have flexible schedule with ability to work evenings, weekends and holidays

JOB DUTIES:

Upholds helpful, friendly, and professional service standard at all timesDirects guests efficiently to retailers, dining, lodging and attractionsEffectively pair services to guests’ needsUtilizes an “above and beyond” approach to assisting guestsSupports all property programs and initiatives enthusiasticallyFollows all company policies and proceduresAbides by Concierge schedule and time keeping policies.Assists with keeping the Concierge work space stocked with information including local maps, brochures and event literature.Builds and maintains relationships through networking with retailersMeets or exceeds given goals for specific job functionsDemonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area.

Estimated total compensation for this position:

35,000.00 – 40,500.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Santa Monica, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.