Description The AWS Industries (AWSI) organization supports Fortune 200 enterprise organizations with multi-national operations and decentralized IT decision making in their journey to AWS. Within AWSI, the Retail & CPG (RCG) Industry team is seeking an experienced Sales Strategy & Operations Lead who will serve as trusted advisor to the RCG North American Sales Leaders and sales teams, supporting their business operations both tactically and strategically. This role will partner with our global account management teams and other cross-functional teams in order to define, land, and execute against our strategic priorities. This role will develop standard metrics to measure productivity and success of programs, automate and optimize operational processes, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. This role will be responsible for looking around corners and measuring the performance of the organization, supplying sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team. In addition, this role will also take ownership of strategic projects around revenue, forecasting and analytics in order to driving standardization, automation, and scalability across our core processes. Key job responsibilities Key job responsibilities As Sales Strategy & Operations Lead, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to: • Contribute to global RCG industry strategy and vision, and partner with RCG sales leader to drive execution in the region • Participate to the definition of the goals, drive programs, tooling, and dashboards to meet the rapid growth of the business and achieve attainment of strategic objectives • Collaborate with other operations managers to identify and implement best practices across regions. • Track and report key performance indicators, goals, efficiency and trend analyses during monthly business reviews • Lead strategic planning and annual planning activities for NAMER account teams • Develop management dashboards and reports that are actionable and automated, in collaboration with AWSI central Business Intelligence team • Drive process improvement and change management – lead and deliver training • Create and manage the operating cadence for account teams • Analyze data and trends to make informed recommendations to managers and drive change • Define requirements for specific tooling to support processes and optimize their day-to-day work • Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs. A day in the life This role will be a trusted advisor to the Retail & CPG industry business unit, and responsible for successfully landing & implementing key business mechanisms and programs in support of our customers and sales teams. The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to lean, be comfortable working within ambiguity, and have a passion for driving operational excellence. About the team Join our international, diverse team, which is going above and beyond for our most significant and influential customers in Retail & CPG. The team is always focused to deliver the best results for our customer by working backwards from their needs. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - 10+ years of Microsoft Excel experience - Bachelor's degree or equivalent - Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Proven experience with CRM tools, revenue reporting, forecasting, sales force automation, etc. Preferred Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Demonstrated successful track record in planning and executing strategic and operational deliverables Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.