**DESCRIPTION** Leads, coaches, guides, advises, mentors, recruits, develops, manages and schedules a remote team of part-time merchandising representatives, retail specialists, zone specialists, zone leaders, and/or assisted sales and training representatives that drive sales, increase brand awareness, and influence market share and mind-share for the client in numerous retail environments. Serves as the primary, dedicated, expert for each team member’s successful performance in client service and service order execution. Acts as liaison between representatives, management, and clients by overseeing day-to-day activities with deliverables, promotions, and other processes, assignments, projects, and/or re-sets. Complies with Company policies and procedures with all representatives and regions/markets/zones. Uses rigid ethical considerations to guide decisions and act in accordance with Company values. Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership. **RESPONSIBILITIES** + Builds and maintains long-term trusting relationships with remote representatives and management/corporate support teams. + Evaluates, recommends, customizes and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes. + Creates a culture of performance excellence that attracts and retains top merchandising, zone/market, and assisted sales and training talent. + Provides routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or client relationships. Collects and reports information on competitive product and service offerings to management. + Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory/market and/or representative/team/zone activities by assigned due dates. + Communicates competitive products, market trends, and pertinent technologies to management. + Maintains awareness of all issues that arise from staff, client, or Retail Sales/Management Personnel. Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within twenty-four (24) to forty-eight (48) hours. + Collaborates with management and corporate partners on representative and client program success in all qualitative and quantitative measures. + Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success. + Ensures representative team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues. + Complies with contract/market/zone/representative team budget. + Meets regularly with Client Services team and management to ensure excellent customer service and to ensure that client/contract expectations are being met. + Communicates with Fulfillment team to ensure all parties are aware of any issues and/or challenges with programs and/or representatives. + Proactively recruits, interviews, and hires representatives. Ensures that all candidates are screened and interviewed in a legal, professional manner and on a timely basis, maintaining staffing levels consistent with contractual/client obligations. + Ensures position requisitions are accurate and provided on time per system and Recruiting Department requirements. Ensures position control established within proprietary system to meet position control and labor management guidelines and policy. + Contacts all internal and external candidate leads received within twenty-four (24) hours and maintains system status compliance as required. + Provides detailed on-boarding, orientation, and termination information to team members, in collaboration with management and Human Resources. Ensures completion of on-boarding requirements within one (1) to four (4) days of offer extension. + Ensures all new hire employment processes are completed accurately, timely, and in compliance with Company and/or client policies and requirements. Follows up with representatives on late and/or missing data. + Accountable for ensuring that team members receive all necessary product and technology training to achieve expected proficiency levels and/or service order compliance. + Ensures compliance training is completed on time for self and all team members. + Follows through with recommendations for performance improvement initiatives from management and/or Human Resources. Completes all requirements within proprietary systems as required within established deadlines. + Meets or exceeds target completion goals while minimizing re-scheduling of all service orders. + Forges synergy by maintaining smooth, effective working relationships at all levels. Promotes a winning, team-based culture of inclusion. + Other duties as assigned to improve performance of self or others. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. **Education:** Undergraduate bachelor’s degree preferred; High School Diploma required. **Experience Level:** Minimum two years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing and service organizations required. Minimum three years in retail, merchandising, and/or consumer packaged goods required. Account/Client Management experience desirable. Understanding of retail field programs with shared and/or dedicated resources required. Excellent communication skills required. Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills. **Tools and Technology:** Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MapPoint) proficiency. Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc. Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, scanners, other merchandising tools, etc., including trouble-shooting issues with connectivity. Certifications and Licenses: Internal vendor and/or client certifications as assigned. Valid driver’s license in state of residence. Proof of insurance required upon request. **Language Ability:** Read and interpret documents such as safety rules, operating and maintenance instructions, planograms, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of peers or employees of organization, both one-on-one, in groups, and via teleconferencing. **Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to translate business process requirements into training and/or staffing plans. Ability to make choices necessary to complete performance objectives to ensure client satisfaction. Communicates in practical, analytical, thoughtful, flexible, and self-confident manner. **Work Environment:** Remote home office environment with travel up to 80% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, and retail establishments. Work inside multiple retail establishments, including warehouse locations, frequently required. **ABOUT US** Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team. We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact **EmployeeServices@acosta.com** Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future. Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/ Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $50,000.00 - $55,000.00 **Company:** Premium Retail Services, LLC **Req ID:** 5142