**Job Description** Are you a professional passionate about processes and operations management? Can you convert a place into a commercial activity? We are actively seeking a passionate **Retail Excellence Manager** with a deep understanding of business, an analytical mindset, and a good ability in prioritizing tasks. This role requires a keen eye for detail, strong analytical skills, business acumen and the ability to collaborate with cross-functional teams to drive productivity and efficiency for the organization. Join our team and channel your expertise to fuel innovation and unleash your potential. **Who we are:** Welcome to our global community! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard. **How you’ll live your ambition:** From our offices in **Genoa** , as a **Retail Excellence Manager** , you’ll impact our Shop strategy and positioning optimizing our current planning, forecasting, and retail data analysis techniques with a detailed focus on each product category and SKU. Your primary responsibility will be to implement retail procedures for assortment optimization and new supplier scouting, offering exciting proposals to customers. _Demonstrate your passion_ + You are an opportunity seeker! With our shop team, you’ll regularly analyze market trends and consumer behavior to foresee future demand and adjust business strategies accordingly, which will help us stay competitive and meet customer needs effectively. + You will support the merchandising team in optimizing planning, buying, and space/category allocation, ensuring that the product mix is efficient and impactful. + With the visual merchandising team, you’ll implement and optimize industry-standard tools and methodologies, which will enhance the execution of visual merchandising strategies. + Numbers, analysis, and KPIs are your compass for understanding the landscape and charting new paths and strategies. You will monitor and report performance, allowing you to make data-driven decisions and improve overall operations. _Get things right_ + You will manage supplier relationships to ensure operational excellence and swift problem-solving, maintaining a smooth supply chain and promptly addressing issues. + You will oversee the buying process for non-seasonal products such as tobacco, convenience items, and spirits, generating new revenue streams and maintaining a balanced inventory. + You will develop inventory monitoring tools to prevent theft and address data inefficiencies, thereby reducing losses and enhancing operational efficiency. + You will support promotional planning and execution to ensure proper inventory rotation and maintain healthy category margins, keeping the inventory fresh and profitable. **What makes you unique** + You have gained relevant experience in shop operations and merchandising management within international and complex retail and GDO environments. + Like your travel kit, you are proficient in using PowerBI and Microsoft Office tools. + You possess strong project management skills and excel in team collaboration. + You can navigate uncertain waters and work under pressure, charting a clear course with outstanding organizational skills and the ability to meet tight deadlines. + You have a natural talent for engaging stakeholders towards a common goal, maintaining credible and professional relationships. + Flexibility and dynamism are key characteristics of your journey. You are willing to personally experience our onboard retail by traveling on our fleet's ships. + As a global citizen, you embrace diversity and communicate fluently in English. **Why Costa** + You'll interact with a multitude of teams and various departments, giving you the opportunity to uncover how a global cruise company manages different channels for a successful business strategy. + You'll be a vital part of our Genoa office where our strategies come to life and our ships set sail. Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience. **Diversity Equity & Inclusion** Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs. Join us, let's set sail on an unforgettable journey together. Apply today to drive success and live your ambition! \#LI-Hybrid