Welcome page Log In ID 2024-9400 Division Retail and Other Employee Type Full-Time Exempt City Hanover Min Compensation USD $58,500.00/Yr. Max Compensation USD $72,500.00/Yr. Min Compensation USD $58,500.00/Yr. Max Compensation USD $72,500.00/Yr. Overview

Why We Need Your Talents:

 

The Retail Manager has complete responsibility for the operations of the property’s Gift Shop.

Responsibilities

Where You'll Make an Impact:

Prepare and control the store’s budget aiming for minimum expenditure and efficiencyMonitor stock levels and purchases and ensure they stay within budgetPlan and oversee in-store promotional events or displaysKeep abreast of market trends to determine the need for improvements in the storeAnalyze sales and revenue reports and make forecastsEnsure the store fulfills all legal health and safety guidelinesResponsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift ShopEnsures effective support, coaching, evaluation and mentorship of the Gift Shop Team MembersResponsible for leading and mentoring Team MembersResponsible for the development of department initiatives, response to service related concerns, and Team Member relationsMaintains awareness of departmental KPIs; ensures that one-on-one conversations and individual Team Member KPI reviews take place on an uninterrupted mannerStrategizes on the enhancement of departmental outcomesFacilitates the flow of information throughout the departmentRecommends enhancements to current processes, policies, procedures, and sequences of serviceOversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectationsEnsures scheduling practices remain in alignment with business trends and financial objectivesEnsures Team Members’ records, requests for time off, disciplinary actions, and special accommodationsOther duties as assigned.

 

Skills to Help You Succeed:

Excellent service, communication and organizational skillsEffective prioritization skillsObjective analytical skillsReliable ownership and follow through skillsAbility to interpret call center statisticsAbility to handle sensitive information in a confidential mannerAbility to model the wayAbility to provide a luxury experience while engaging in every conversation with Team Members and guestsAbility to communicate effectively in one-on-one, small group and large group situationsAbility to read, write and communicate verbally in English Qualifications

Must-Haves:

A high school diploma or GED equivalent.Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience.Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

Ability to stand and ability to sit for long periods of time.Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouchAbility to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbsAbility to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials. What We Offer

Perks We Offer You

 

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:Free Basic Life InsuranceFree Short Term & Long-Term Disability Generous retirement savings optionsPaid Time Off Tuition ReimbursementOn-site Wellness center for Team Members and eligible dependents (Maryland Property only)Training and pathways for career growthRobust Rewards & Recognition ProgramsAnnual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service BonusesFree parkingFree food and discounted mealsLive! Hotel, Food & Beverage, and Entertainment Discounts

 

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

 

To be part of an exciting experience unlike any other in the market.To be given the power and responsibility to put service and community first.To come together as a strong team, while valuing and celebrating our diversity.To be given the tools, resources, and opportunity to grow in their career.To work hard and have fun.Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.