Want to help build the coolest convenience store experience on the planet?

Join our team as a Helpdesk Specialist, where you'll provide exceptional technical support, troubleshoot system issues, and collaborate on solutions for Point of Sale, Fuel, and Networking systems. This role offers the opportunity to mentor others, handle diverse challenges, and work in a dynamic, 24/7 environment.

Essential Duties and Responsibilities: 

Respond to inquiries via email and phone clarifying, researching, locating, and providing necessary information  Conduct remote troubleshooting using remote access tools.   Perform troubleshooting through outbound phone calls.   Resolve issues by clarifying problems, researching and exploring possible solutions, implementing fixes, and escalating unresolved problems when necessary.   Fulfill service requests by clarifying information, completing call tickets, forwarding requests, and dispatching both third-party and internal technicians.   Maintain the ticketing system by accurately logging and tracking all information updates.   Provide technical support to system users across various platforms.   Collaborate with stakeholders on issues related to Point of Sale, Fuel, and Networking systems.   Mentor, train and support new hires.  Maintain a flexible schedule, with the ability to work any shift within a 24-hour period, including weekends. 

Qualifications:  Education 

Associate Degree or equivalent from two-year College or technical school in Information Technology, Computer Science or related field, preferred.

Qualifications:  Experience

5+ yrs. experience in a helpdesk delivery or customer service role Experience using productivity software (MS Office, Jira, Confluence, and Remote Support Tools), preferred Experience with Windows systems, such as Windows CE/Mobile, 7, 8, embedded. Experience in retail or a C-store environment, preferred

Qualifications:  Team Member Competencies

Excellent interpersonal, verbal, and written communication skills, including strong listening skills Practice operating independently without the need for continuous oversight or direction Proven ability to effectively prioritize and balance competing needs A history of taking the initiative to identify and solve work-related problems Experience in exercising initiative and sound judgment in decision-making

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Compensation & Benefits

Pay Range: $21/hour - $23/hour - DOE & Bonus Opportunity 

The above salary range represents a general guideline; however, Maverik/Kum&Go considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits Include: 

• Full Health, Dental and Vision Package with company contribution to cost. 

• In-Store and Fuel Discounts

• Retirement plan with company match (401K).

• This position will be eligible for the annual incentive bonus program.

• Comprehensive Paid Time-Off Policy, along with additional perks and benefits