FUNCTION: Reports directly to the Fulfillment Manager and assumes responsibility for the daily supervision of one department including but not limited to closing, analysts, underwriting or client service coordinators function and staff. Ensures efficient and accurate transaction processing and satisfactory customer service. May assume responsibility for assisting in managing vendor relationships with third party service providers. Works closely with all parties to ensure timely closing and orderly flow of consumer and mortgage loans through the pipeline. Acquires and maintains knowledge of specific loan origination functions as well as all federal and state regulations, investor and bank policies and requirements. ACCOUNTABILITIES: + Completes all aspects of employee performance management including assessing, goal setting, development, corrective action and coaching. + Completes staff requisitions ensuring the best qualified candidate is selected for the open position. + Leads the review, revisions and improvement of procedures for all assigned functions. + Maintains a working knowledge of regulatory requirements and secondary market guidelines. + Monitors staff compliance with all applicable governing regulations, policies and procedures. + Collaborates, directs, develops and assess all training plans of subordinates. + Continual assessing of workflow, procedures, communications for improvement and effectiveness. + Approves loans within designated loan authority. + Informs management of problems, developments, recommendations, enhancements pertaining to loan origination support of new customer products and services. + Assist in developing, maintaining, analyzing, and modifying vendor relationships with third party service providers necessary to support new loan production. + Maintains working knowledge of the Bank's loan processing systems + Collaborates with Loan Services Management to integrate and facilitate workflow between areas of responsibility. + Directs the implementation of new products, systems, procedures and policies to improve existing operations. Compliance and Control: + Assists in ensuring that the Bank is in compliance with local, state and federal regulations General: + Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. + Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. + Performs additional duties as requested. Competencies: + Leadership – Motivates and encourages others; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success + Managing for Results – keeps team accountable for actions, provides resources and support, applies clear and consistent performance standards + Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs + Initiative – Takes independent action, operates as a pro-active self starter, acts on opportunities, practices self development + Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad + Interpersonal Skills – Has good listening skills, + Coaching Skills – Can provide strong skills coaching feedback to direct reports through regularly scheduled observations. + Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning Knowledge/Skills/Experience Requirements: + High school diploma or equivalent required, college, business or banking professional training helpful. + College/Business Degree or Banking Professional experience preferred. + Two years + supervisory experience preferred. + Three years + loan origination experience preferred. + Personal computer proficiency required. + Ability to handle complex problems required + Strong communication skills, verbal and written required. Physical Demands/Conditions Requirements: + General office environment. + Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. Equipment Used: + General office equipment. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.