**Description** Responsibilities + Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department. + Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures. + Ensure consistency in all aspects of operational success across locations. + Maintain compliance with regulatory requirements in all locations. + Provide support and guidance to all Front of House associates. + Create and implement a comprehensive training and development plan for all levels of Front of House employees. + Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel. + Foster an environment for employees that values creativity, fun, openness, and collaboration. + Conduct regular store visits to provide redirecting coaching and praise when appropriate. + Work with leaders of all departments to ensure success of stores and Company as a whole. + Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company. Requirements + Excellent time management. + Ability to adjust communication style to interact successfully with a variety of people and personalities. + High levels of composure and confidentiality. + Experience managing standards and expectations across multiple locations. + Strong passion for customer service. + Business acumen and decision-making prowess. + Extensive background in Retail and Customer Service, including training and multi-location development.