Responsibilities

Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department. Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures. Ensure consistency in all aspects of operational success across locations. Maintain compliance with regulatory requirements in all locations. Provide support and guidance to all Front of House associates. Create and implement a comprehensive training and development plan for all levels of Front of House employees. Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel. Foster an environment for employees that values creativity, fun, openness, and collaboration. Conduct regular store visits to provide redirecting coaching and praise when appropriate. Work with leaders of all departments to ensure success of stores and Company as a whole. Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

Excellent time management. Ability to adjust communication style to interact successfully with a variety of people and personalities. High levels of composure and confidentiality. Experience managing standards and expectations across multiple locations. Strong passion for customer service. Business acumen and decision-making prowess. Extensive background in Retail and Customer Service, including training and multi-location development.