Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Retail Manager is responsible for duties over-seeing the day-to-day operations of the Gift Shop, rentals, managing staffing, sales goals, and inventory. The ideal candidate will implement green procurement guidelines,  merchandise strategy for local native handicrafts and art,  safety standards and quality of service. The person in this role motivates and inspires the team to drive sales and meet revenue goals. This position reports directly to the Operations Manager. You will actively cultivate a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced.

Essential Duties and Responsibilities:

Executes upon POWDR inventory activities, ensures and upholds pricing from marginal demands.Oversees on the job inventory with team performing regular cycle counts of inventory to manage products sold.Train and develop staff to ensure excellent customer service and efficiency.Upholds and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork.Manages labor, payroll, and expense to meet the annual budgetary goals.Creative, captivating displays for inventory flow, feng shui techniques a bonus.Works with leadership to promote  marketing programs, sales and branding.Manages POS functionality by ensuring accurate product set up, item tree display, discounting options, and operator security.Works with management team to procure equipment, retail soft goods and accessories, and assists with logo apparel design process and branding.Matches orders, reconciles invoicing and conducts monthly retail inventories.Orchestrates the implementation of ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic and ESQ plans, NPS Merchandise Plan, etc.Employee relations, performance management, hiring and recruitment, team development and training, department meetings, accountability, coaching, rewarding and communicating strengths and weaknesses  and  overall professional development.Documents employee issues and manages based on policy and procedure.Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.Stocks goods, logs inventory counts into systems, retail operational activities and pricingMatches and reconciles invoicing, orders and helps to complete monthly retail inventory activitiesTrains and supervises staff to ensure excellent customer service and efficiency.Comprehends and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork.Supports  payroll, and expense strategies to meet set budgetsMaintains  displays for inventory flowLearns and follows structure for company marketing programs, sales and branding.POS functions with accuracy and competencySupport receiving of ordered equipment, retail soft goods and accessories, and assists with logo apparel design process and branding.Leads the staff with implementation of requires ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic and ESQ plans, NPS Merchandise Plan, etc.Communicates closely with the management team to articulate employee relations, skills, competencies, and helps the management with  upholding standards for performance management, team development and training.Participates in leading department meetings and other activities to deliver and establish practices for accountability, coaching, rewarding and team development.Documents employee issues accordingly based on policy and procedure and communicates with management and staff as trained.Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.Drives continual improvement and leads the team to deliver upon NPS, ISO ESQ audit, compliance, programs, scorecards, goals, and training requirements.Conducts department Job Safety and Hazard Analysis with the team on a recurrent basis, documents it and engages the team in safety talks. Ensures team members participate and complete all required new hire training,  recurrent training, emergency drills and certifications as per the ESQ Training Requirements Matrix.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Work Location:

Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays. 

Required Knowledge, Skills, and Experience:

Able to work and thrive in Zion National Park.Technical skills utilizing cloud-based databases, POS and inventory systems, etc.Establish successful working relationships with co-workers, and the public.Use good professional judgment, honesty, and integrity in decision making. Interact with the public and stakeholders in a professional manner and possess excellent verbal and written communication skills.Is creative and has an eye for merchandising technique.Promotes fun and has a dynamic, energetic, and positive personality that can connect with staff.Is organized, multitasks, and oversee projects to completion in a timely manner.Ability to lift 15 lbs. for various office supplies, equipment, arranging furniture for meetings, etc. Conducts department training and helps to develop new processes/contentMinimum two years working in Retail lead position, and hospitality preferred.High school diploma required, and four-year college degree preferred.Current CPR w/AED and First Aid medical certification is required, and certification is provided on-the-job upon hire

ESQ and Play Forever Responsibilities and Requirements:

Understand and follow all ESQ procedures that relate to your job duties.Work with a “safety-first” attitude.Minimize your impact on the environment when at work and living onsite.Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

Proposed hiring rate of $60,000 annually, actual pay will be adjusted based on experienceOnsite employee housing and employee meals at $12.50 per dayFree onsite laundry facility, free shuttle service, WiFi, and employee gymDiscounts on food, retail, and gearComplimentary access to most POWDR-owned resortsGenerous benefit package for full-time employeesCareer development and growth opportunities available here and at our facilities across POWDRA connection with people who share the same passions and embrace each other’s unique and individual styes

Notice:

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.