Compensation Amount:

20.00 USD Hourly

Job Summary:

The Retail Manager is responsible for all aspects of the gift shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.  The Manager motivates, instills accountability, and achieves results to drive success within the gift shop and at the resort. 

Job Description:

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily.Train, on-board, and schedule staff including managing break and lunch schedules.Regularly evaluate store floor visually for stock “holes” and respond appropriately.Communicate regularly and professionally with the General Manager, Regional Buyer & Corporate Director, and others to ensure efficient delivery and supply of all retail items.Data entry into the POS system, conducting quarterly physical inventories, driving sales, and managing cost controls.Maintain store to standards set by Retail Buyer/Director.Establish and maintain professional and positive working partnerships with wholesale suppliers.Develop a merchandise assortment that is authentic to the guest experience and reflects company stewardship goals.Under guidance of the General Manager, participate in and give working directions for pre and post season set-up/teardown of gift shops.Manage staff appropriately to enforce standards and minimize personnel conflicts.Maintain department records such as schedules, payroll, deposits, and daily cash reports.Participate in management and safety meetings and state park inspections.Control the flow and number of guests in the operation.Performs such other related duties as directed or required.Facilitate stock movement from storage, lodge & retail store.

SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE

High School Diploma/GED required. Bachelor’s or Business Degree preferred.At least 1-2 years of experience in related management required.Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.Demonstrated talent for interacting with a wide variety of people.Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the gift shop.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.Ability to stand for the entire work day and to climb steps regularly. Withstanding temperature extremes in indoor/outdoor environments. Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED

Cash registerInventory systemTypical office equipment (computer, fax, telephone, copier, scanner, among others)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.