Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
YANKEE STADIUM
When the new Yankee Stadium opened in 2009, it was an instant icon. The mission was clear as we had to install all of the traditional elements of the old stadium, but with a modern flare and visionary stadium amenities. The stadium is equipped with multiple private club areas, concessions areas and more than 425 points of sale. This has allowed Legends to define a new standard for the premium ballpark dining experience, deliver the freshest and hottest concessions food and keep lines shorter allowing the Guest to get back to their seats and enjoy the game. Over 250 culinarians work in 17 kitchens where food is prepared from scratch to provide the freshest quality ingredients and menu selections daily. Menus are rotated every day to enhance guest satisfaction and satisfy even the most discriminating palette. These food and merchandise innovations were coupled with a maniacal focus on the Guest Experience. The front-line staff is continually trained to deliver the seven pillars of Legends’ Customer Service program. This training is reinforced with a positive reward and recognition program and bolstered with daily guest satisfaction and secret shoppers’ surveys with feedback delivered real-time to front line management.
THE ROLE
The Retail Operations Manager is responsible for the overall operation of retail stores/kiosks. The Retail Operations Manager provides excellent customer service and looks for creative ways to operate effective and efficiently. The Retail Operations Manager reports to the Merchandise GM and is based out of Yankee Stadium
ESSENTIAL FUNCTIONS
Accountable for game day concourse and daily retail operations Adhere to all security, control and safety procedures set by Yankee Stadium officials Responsible for store sets and product levels in all remote locations, detail oriented Responsible for facilitation and counting of month end physical inventories Manage set-up, take down and logistical components of product movement Responsible for facilitation on game day and non-game day staffing needs Maintain knowledge of current and upcoming merchandise, sales and promotions, policies regarding payment and exchanges Train/coach new associates in regard to daily tasks Assist in purchasing, data driven Excellent customer service and communication skills Ability to work independently and/or in a team environment Assist with the establishment and implementation of retail strategies incorporating planning, forecasting, purchasing, and product development Develop and forecast sound financial plans and open-to-buys for both the merchandise hierarchy Develop and execute a unit planning and buying strategy at a detailed level and derived from the established financial plan Works with vendor base on cost negotiations, pricing strategy, review of new product and development of exclusives Analyzes vendor, product, and total category performance Complete other duties as assigned by the GM of Merchandise
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order. Proficiency in Microsoft Word, Excel, and PowerPoint Ability to work all events, including: extended hours, nights, weekends, and holidays.COMPENSATION
Salary Range: $65,000-$70,000
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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