Work Location:

New Brunswick, New Jersey, United States of America

Hours:

40

Pay Details:

$180,000 - $230,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Retail Market Manager (RMM) contributes to AMCB TD Bank's overall strategic goals by leading the financial performance, customer experience and operational efficiency of store locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Store Managers to achieve financial performance, customer experience and operational efficiency. This role develops market strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Job Description

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and driving effective performance management, as requiredDevelops and executes market-level strategies to meet sales and revenue targets. Drive the growth of deposits, loans and other retail banking products. Identify and capitalize on market opportunities to expand customer baseOversees and leads a network of diverse Stores while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leads by example in promoting company values and culture, supports project/initiative success and achieving business resultsLeads a strong culture/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, controllable expenses and supports ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes; ensure Team adapts to evolving regulatory expectationsDrives/influences a risk mindset, understand and operate within the risk appetite for TD. Ensure compliance with regulatory and internal standards and foster a culture of ethical behaviorEnsures a consistent, high-quality customer experience across all Stores, oversees the implementation of customer-focused initiatives and programs, analyzes customer feedback and market trends to refine service deliveryLeads a market of consistent customer service behaviors to deliver TD's brand promise making it easy to bank with TD when and how they want. Focus on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the customer needs.Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc) and other lines of business by developing awareness of TD in the local communityActs as point of escalation/contact within the Store and Region for issues raised from customers, other internal groups and/or partners, and ensures swift resolutionsBuild strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums and fosters partnerships with local businesses and organizations to drive growthIdentifies growth opportunities, market trends and competitive challenges; collaborates with marketing to develop regional campaignsReinforce a culture where we make a difference within the community by serving on boards and fosters engagement in volunteering, financial education etc.Leads a team and environment dedicated to our customers, communities and colleagues, to inclusion and diversity and to our environmentPromote a positive culture for Branch Managers and their respective Teams.

Education & Experience:

Undergraduate degree or equivalent experience10+ years of relevant work experience in a retail banking, financial institution preferred, ideally leading multiple branches.5 years of management experience preferably in a retail banking environment with consumer lending experience preferredPrevious sales and business development experience Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity and passionStrong understanding of store operations, policies and proceduresProven ability to multi-task in a fast- paced sales environmentProven ability to negotiate, manage relationships and influence across business linesProven experience in reducing risk in branch environments

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – OccasionalPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – Occasional NeverCrawling – Occasional NeverClimbing – Occasional NeverReaching overhead –Occasional NeverReaching forward – OccasionalPushing –  Occasional NeverPulling –Occasional NeverTwisting – Occasional NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.