Work Location:

Burlington, Vermont, United States of America

Hours:

40

Pay Details:

$160,000 - $220,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Retail Market Manager (RMM) - Vermont provides leadership and direction to Stores assigned to a geographic Market. Drives service and advice goals through execution of behaviors and outcomes, coaching, rewards & recognition and talent management.  Acts as a community leader and representative of the TD Brand, developing new business opportunities and expanding relationships. Demonstrates a thorough understanding of market and economic trends.  Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store Leadership colleagues toward achieving overall Store/business results and professional/personal development objectives.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredProvides leadership primarily to Community and StoresOversees and leads a network of diverse Stores while growing talent, developing skills and capabilities to achieve career goals, supporting project/initiative success and achieving business resultsPossesses expertise in customer, products and channel strategiesProvides strong governance and stakeholder managementExecutes consumer banking strategies in diverse geographic marketsRequires deep expert process management and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gapsProvides coaching, mentorship, and guidance to others within area of expertiseManages and oversees the overall discipline and strategy for their assigned Stores while aligning to Bank's best practicesOversees management of team requiring workforce to decision on acceptable level of risk (Moderate to High potential loss and/or reputational riskActs as the second highest point of escalation/contact within the Store and Market for issues raised from customers, other internal groups and/or partnersInvolves regular contact with cross-functional teams across TD Bank or external contacts and/or customers

Education & Experience:

Undergraduate degree or equivalent experience 7+ years of relevant experience Consumer lending experience preferredPrevious sales and business development experience a mustExhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity and passionStrong project management skills with ability to influence at all levelsProven ability to multi-task in a fast- paced sales environmentProven ability to negotiate, manage relationships and influence across business linesExcellent written and verbal communications skillsDemonstrated sales administration and management abilityStrong understanding of store operations, policies and proceduresProven analytical skillsProficient with Microsoft Office Suite Extensive regional travel required

Customer Accountabilities:

Supports the Retail Market President with the execution of key bank and regional strategies, ensuring consistent messaging, coaching and Market managementLeads, coaches and develops Store Managers and Store colleagues on advice, behaviors and outcomes, operational excellence, Legendary Customer Experience, and business development in order to increase colleagues' confidence, elevate advice and help meet more customer needsAssists in Region-wide projects with and for the Retail Market PresidentProactively leads, manages, motivates and coaches Store Managers to execute growth results, advice and Customer Experience Strategies measured by designated metricsMaintains strong collaborative relationships with relative business lines, partners and peers

Shareholder Accountabilities:

Provides direction, sets goals and ensures that Stores manage toward overall department objectivesOwns business performance (i.e. fully own scorecard) for Stores assigned to your Market and drives behaviors and outcomes to increase customer and colleague confidence, build community presence, achieve operational excellence and manage changeCommunicates U.S., regional and/or Market strategies to the team and ensures alignment of Store strategies to the overall BankCoaches and develops colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to supportIdentifies and develops relationships with existing customers and external referral sources to generate demand for products/servicesEnsures necessary due diligence to support the accuracy of all customer transactions/activities Follows and ensures colleagues understand and apply bank operating policies and proceduresMeets TD's risk appetite and regulatory expectations by developing and coaching on evolving regulatory requirements; serves as first line of defense for Store-related operational activities by partnering with the Regional Delivery Excellence and Operations teamMaintains a culture of risk management and control, supported by effective processes in alignment with risk appetiteFuture focused, foresees gaps and trends and influences direction across the Region, with Business Partners and will have an influence across the Market and Metro MarketLeads sales conference calls, makes direct sales calls and supports other business development effortsSupports sales growth by collaborating with business banking and other lines of business by developing awareness of TD in the local communityEffectively manages controllable expenses and fee collection

Employee/Team Accountabilities:

Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store colleagues toward achieving overall Store/business results and professional/personal development objectivesManages escalated issues and ensure customer issues are handled appropriately through customer resolution guidelines and personally participates in the negotiation and resolution where necessaryDemonstrates a detailed understanding of the local and broader financial market conditions, actively promoting the Bank's image, while participating in community events, business groups, initiatives etc. while actively and providing leadership within the community aligned with TD brand and values

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – FrequentInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.