THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Supporting the Head of Operations in strategically and proactively implementing operations, communications and administration for the retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business. Giving our store teams the best experience to deliver impeccable customer experience and support the brand to achieve our goals.

This role may require some weekend, bank holiday and standard out of hours working availability, 

WHAT WILL I BE DOING?Operational EfficiencyOversee day-to-day retail operations, ensuring smooth workflow across stores or departments.Develop and implement processes that optimize retail performance, reduce costs, and enhance customer experience.Monitor store performance metrics recommending improvements and implement across all stores and channels, review success and reduce operational workload to ensure teams have more time with the customer.Lead and execute new store openings, relocations and refurbishments in line with the brand strategyCo-ordinate and partner with facilities teams to ensure speedy resolution of in store issues and problems.Team Management & TrainingLead and manage retail operations team of coordinatorsTrain and develop team on company policies, procedures, customer service standardsSet the agenda for Retail team training to enhance customer experience and grow brand salesCommunication StrategyDevelop and execute internal communication strategies to ensure that all team members are aligned with company goals and initiatives via haiilo and g-suiteServe as the main point of contact for store-level communications, ensuring consistency and clarity of messagesCoordinate with corporate and regional teams to disseminate promotional materials, product launches, and operational updatesCollaborate with your global counterparts to ensure that we have one central brand experience and message for all of our employees, including North America, Asia and People and CultureCustomer Experience & EngagementMonitor customer feedback and work with teams to improve in-store experiences and resolve complaints. Work with teams to give the best processes to enhance store experienceImplement programs and initiatives aimed at improving customer loyalty and satisfactionAnalyze customer behavior and trends to partner with merchandising on promotions, and service delivery strategiesBudget & Cost ManagementManage budgets related to retail operations, ensuring resources are allocated efficientlyTrack and report on retail expenses, sales forecasts, and store profitabilityCollaborate with procurement and supply chain teams to manage inventory and reduce wastePartner with ESG teams to deliver the best experience for brand and the environmentBrand Alignment & Visual MerchandisingWork closely with the visual merchandising and design teams to execute in-store promotions, events, and seasonal campaignsEnsure all stores have the tools and training to deliver to brand guidelines, visual merchandising standards, and promotional displaysReporting & AnalyticsCollect and analsze data on sales, inventory turnover, and operational efficiency to report to the global head of retail operations and profit protectionGenerate performance reports, identifying trends, challenges, and opportunities for improvementImplement solutions based on data-driven insights to enhance store performanceCrisis Management & Problem ResolutionAddress operational issues in real-timeLead efforts to ensure stores comply with health and safety regulations and other relevant guidelinesTechnology & Systems ManagementOversee the implementation and maintenance of retail management software and systems (POS systems, inventory tracking, etc.)Stay up-to-date on retail technology trends and suggest innovations that could improve operational effectiveness WHAT SKILLS DO I NEED FOR THE ROLE?Talent – Creating high performing, energized and engaged teams within retail OperationsLeadership- Strategic, Inspirational, Innovative with a proactive styleInnovative Thinking - Strategic and proactive with highly operational thought process and end result in mindForward thinking – in planning, moving digital, becoming global and future proofing the businessProject Management - Ability to manage and roll out Global projects from conception, implementation to evaluation stagePartnerships - Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skillsSolution driven - Implements solutions to improve operations in stores to support the Brand Strategy which lead to long term excellence with a view to roll out globallyResults focused – Driven to deliver the best brand experience in all channels ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITSA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends33 days holiday increasing to 36 days after 2 years continuous serviceBirthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid