Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

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Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

 

We're seeking a Retail Operations Director.

 

Purpose: In this position, you will help provide the highest quality parts and service distribution network throughout Mexico.

Lead and manage the Fixed Operation team to secure Mexico dealerships Parts & Service Operations to achieve parts sales objectives and service NPS targets.

Assesses parts and service operations through routine contact and site visits. Identifies areas of improvement and convinces dealership Dealer Principals and P&S management to make improvements and take corrective actions to drive P&S sales.

 

Accountabilities:

Achieve Parts Sales and NPS Mexico targets. Conduct customer visits to secure Voice of the Customer improvement actions in the dealer network. Lead and manage the Fixed Operation team and the Tech Support Engineer. Lead and manage the Mexico VDSP program and execute local negotiations with Vendors. Conducts routine dealer visits and meet with Service and Parts staff, management, and Dealer Principal to assess and make recommendations on all aspects of the parts and service operations. Secure tech support trough Argus and with the local Tech Support Engineer. Secure Quality Campaigns launch and implementation with customer trough the dealer network. Identifies best in class dealership practices and recommends incorporation into programs and policies. Monitor Truck Downtime and asses the dealer into reducing immobilization times. Manage Warranties and identify product quality trends to define corrective actions to minimize VOLVO risks. Leads and define the dealer network optimization strategy to maintain the right footprint to maintain VOLVO Trucks service and parts availability. Routinely reviews Parts & Service sales reports and financial statements to improve financial strength of P&S operations and compliance with company standards and agreements. Monitors cash flow, inventory, and capital.

 

Critical Competencies:

Process Oriented Results Driven Excels in a team environment Self-Motivated Ability to work independently to achieve results Organizational skills Prioritization Communication Financial Acumen Change Facilitation Analytical Skills Planning and Organization Resource Management Attention to Detail Problem Solving/Decision Making

 

Essential Requirements:

Must hold a Bachelor's Degree in Engineering or Business. 5 - 10 years’ experience working within the automotive industry. Experience working remotely while achieving business results. Experience managing teams and solving conflicts. Knowledge of heavy truck, construction, agricultural or outdoor power equipment dealer operations. 2 – 5 years of business consulting and/ or negotiating experience. A thorough understanding of the Company’s business, sales and marketing strategies. MUST be a self-starter and able to demonstrate.

 

You must be able to travel frequently at least a 50% of the time.

 

Workplace: Santa Fe, Mexico City.