Major Responsibilities:

Acts as a resource for pharmacy technicians and service clerks on all job duties in accordance with performance standards.Shows expertise in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering. Trouble shoots issues in all of these areas.Shows expertise in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.Performs extensive insurance and third-party billing functions including data entry of customer demographics and third-party information, obtaining prior authorizations from appropriate third-party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third-party insurance coverage and prescription-related issues.Demonstrates proficiency in clinical support needs such as but not limited to DIR fees.If applicable per assigned work location and workflow scope, will promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), as well as maintain documentation records.If applicable, float technician demonstrates proficiency in pharmacy workflow across multiple Aurora Pharmacy locations.Assists in training and shares knowledge with pharmacy team members, residents, and students helping them perform and accomplish their duties and responsibilities according to policy, procedures, and general standards of pharmacy practice.Actively supports and participates in department initiatives including performance improvement activities, department committees, and/or shared governance activities.Complies with legal, regulatory, and accreditation standards. This includes (but is not limited to) controlled substance procedures and USP requirements.Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

Licensure (IL only): State of Wisconsin (registration):Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB or ExCPT within two years of hire, or sooner if required by law. Must sit for the certification exam at least one time within the first year of employment.Patient facing teammates may be required to have two certifications:  Immunization and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.  

Education Required:

High School Graduate.

Experience Required:

Typically requires 1 year of experience in Pharmacy Technician that includes experiences in a retail pharmacy.

Knowledge, Skills & Abilities Required:

Good mathematical skillsAttention to detailsExceptional customer service, communication, organization, problem resolution and process development skills.Demonstrated ability to work independently, maintain confidentiality, and take initiative.Intermediate computer skillsIf applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on the job training.Life support training courses may be required dependent on department discretion.

Physical Requirements and Working Conditions:

Ability to stand for long periods of time.Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulders throughout the workday.Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.Ability to deliver medications to via patient preferred mode (bedside, curbside, etc)Flexibility to travel amongst Aurora Pharmacy locationsMust be able to:lift up to 35 lbs from floor to chest-level.lift and carry up to 35 lbs at waist height a reasonable distance.Must be able to:push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.