Customer Service Representative

Job Type: Permanent

Hours per week: 24 hours

Salary: £12.50 per hour

Working Patterns: Between 4am and 11pm

Shift patterns: Between Monday and Sunday

Benefits:

A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.A wide range of employee discounts provided by Bravo BenefitFlexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell daysOpportunity to earn a monthly bonus on top of base salary for hitting targetsPension with a great Pension Provider – Scottish Widows.

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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (CSR).

As an integral part of the Team, you will be placed at the heart of a bustling airport environment where thousands of customers are embarking on business or personal trips. Whether they’re on an “early bird” flight or “taking a red eye” we want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

· Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination

· Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services

· Engaging with customers to process all foreign exchange transactions accurately and efficiently.

· Delivering on key performance goals both procedural, operational and customer focused

· Utilising your keen eye for detail to process daily online FX request and deliveries

· Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What do I need to have?

· Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily

· Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.

· Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

•              Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

•              Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.

•              Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.

•               Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

an status, or disability status