Location: Nederland, Colorado
Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.
Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors. Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.
Job Summary/Overview:
Come be part of our exciting Sales team! The responsibilities for this position include: ensuring outstanding customer service by providing a friendly environment, greeting and acknowledging all customers, and assisting them with locating merchandise. Other duties include but are not limited to: generating sales, keeping current on product knowledge, completing sales utilizing POS system with accuracy and efficiency, maintaining awareness of all promotions, sales and advertising. Cash handling experience preferable but not required. There are full-time and part-time opportunities available. Must have the flexibility and ability to work weekends and holidays during the ski season.
Essential Duties and Responsibilities:
Working on sales floor with retail sales team
Working with retail sales peers to reach sales goals throughout the operating season
Familiarize yourself with knowledge of goods and services of the mountain to better direct and assist guests with choices; actively pursue opportunities for sales
Listen to and take care of guests under time constraints; determine needs of the guest and provide service
Answer the phone as if the guest was in person, take detailed notes of the inquiry, help the guest or find a supervisor that can
Understand all procedures for POS sales
Input sales to POS
Familiar with all important locations.
Attend and follow weekly safety meetings, engage and interact as a team
Theft Prevention
Retail Services staff work indoors in a high volume of business environment and must have the ability to work well with the public on a constant basis, sometimes under stressful conditions, showing confidence in the selling of our products.
Guest Service Duties:
Providing customers with a friendly and welcoming environment. Making sure each customer is engaged and assisted
To best serve our guests, the ability learn about our ski and snowboard retail products, mountain terrain, and resort policies is a must!
Customer Service experience preferred, but not required
Retail experience preferred, but not required
Is a champion of Play Forever, Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations
Other Duties as Assigned:
With the evolution of POWDR-Eldora, the responsibilities of this position may change
Functions as an ambassador of Eldora Mountain, modeling and sharing the Eldora “culture” with our guests and employees / Upholds the most professional image / Continually strives to exceed our guest’s expectations and create memories for our guests and staff
This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes
Responsible to meet all Federal, State and County safety and health regulations including OSHA
Ensures safety messages are communicated to department staff by holding weekly Safety Meetings
Personal Attributes:
Is coachable
Timely and dependable
Is honest and has the highest integrity
Can handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Eldora’s Core Values
Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues
Can handle fast paced, potentially high-pressure environment
Is flexible with hours and days of work
Prioritizes and re-prioritizes personal time and work, to have good balance in life
Is driven and prioritizes tasks
Has a background in customer service
Must have a flexible schedule and can commit to at least 4 days per week
Must be able to work weekends and holidays
Experience with Excel, Microsoft Word and POS system
Must be detail oriented and organized
Must be able to work with little to no supervision, being a self-starter
Be a champion of Play Forever, Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations
Basic Requirements:
Must be able to lift and carry items up to 35 lbs
Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
High School degree or equivalent
Bending, reaching, climbing
Pushing/Pulling
Prolonged standing
Confined sitting
Eye/hand coordination
Visual concentration on equipment
Concentrated reading and writing
Rapid reaction to physical changes (operating equipment)
Peripheral, color, and depth vision
Extended periods of outdoor exposure
Extreme cold
Extreme heat and sun exposure
Variation in temperature from hot to cold
Retail experience preferred
Professional representation and demeanor
Preferred Experience and Special Skills:
Inventory Practice
POS Experience
Organizational Skills
Detail Oriented
Strong written and oral communication skills
Inventory Experience Required
All Microsoft Office programs
Prior POS experience preferred
Professional representation and demeanor
Compensation: Proposed hiring rate of $18 to $21.50+, actual pay will be adjusted based on experience.
Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations. This will be posted for a minimum of 3 days or until the position is filled.