Position Description Summary:

The Sales Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.

 

DUTIES AND RESPONSIBILITIES:

Put the customer first at all times Provide memorable, highly personalized customer service through needs analyses and product recommendations. Offer customers promotional products and services Be able to resolve customer service issues and escalate as required Create and maintain good working relationships with fellow associates Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards Efficiently and accurately conduct customer transactions on our POS Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld Efficiently and accurately complete any required process controls (paperwork, etc.) Follow company policies and procedures and maintain a safe working environment Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures Successfully show consistent performance on quarterly selling observations

 

POSITION QUALIFICATIONS:

Passion for and knowledge of the Brand and product category Demonstrated selling experience in a service oriented retail setting. Preference towards the store’s products Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines. Demonstrated ability to promote product, influence customers and work with a team in a fast service environment Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services. Ability to work various shifts in a 7/365 team orientated environment Excellent customer service skills and an ability to communicate effectively using the English language Strong sense of personal pride Self-starter able to prioritize and handle various tasks simultaneously Capable of working in a team environment and committed to driving sales results Ability to adapt to changing priorities and unexpected situations Ability and willingness to accept and provide feedback Proficiency required in reading, writing, and mathematics Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays