Sales Associate Job Description To promote sales by providing excellent service to customers, using professional product presentations, sales techniques, and product knowledge Responsibilities include but are not limited to: Sales + Engage with clients to build sales on the sales floor + Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care + Achieve given sales and KPI targets through initiating cross-selling and add-ons + Maintain Client Book & actively gain new customers for database Operations + Merchandise the boutique including window decos & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines + Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise + Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, etc. + Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising + Handle the POS and cash system + Maintain cash handling records, reports, and opening and closing procedures + Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements + Handle product pricing, product reclamations, returns and/or exchanges and prepare the necessary administrative reports + Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual and other corporate guidelines + Safeguard company property and enforce loss prevention standards + Key holding responsibilities + Black Out Dates: February 10th-14th. Black Friday through New Year’s Day annually. Seasonal locations black out periods may vary. Benefits + Employee discount and bi-annual clothing allowance (subject to local tax requirements) + Monthly commission earning potential 3% of individual sales + Health, vision and dental insurance benefits for qualifying full-time employees + 401K contribution after applicable company waiting period Powered by JazzHR