Retail Service Specialist

Assists members with Auto Travel needs and provides counsel on related subjects. Provides maps, Triptiks, Tour Books, and other travel related materials. Promotes and sells AAA products and services.

Assists members with Auto Travel requests; offers club services. Verifies key information with member and utilizes established procedures to record information necessary to fulfill service. Processes requests for travel routings, hotel reservations, and other auto travel services. Cross sells travel related products and promotes and sells land packages, travel money products, gift cards, and AAA Visa Card. Handles frequent referrals from other departments; conducts research using multiple sources to determine answers. Participates in the resolution of member complaints related to auto travel. Receives and unloads travel material shipments as needed.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer