Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! Overview We are looking for a highly motivated, customer-focused leader to join our team as Retail Shop Director. The successful candidate for this role will have a proven track record of working in Retail and developing a team to provide exceptional service. This individual is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions. If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Your Role: • You will oversee the Retail store operations to lead the team in enhancing the guest experience • You will oversee and support merchandising for the Spa Retail Shop and be a partner with the Spa Director for staff sales training. • You will receive and place merchandise orders • You will be involved in the financial performance of the store with responsibilities to include maintaining labor costs, manage spending, and review monthly Profit & Loss reports. • You will develop and mentor a team • You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. • You will monitor business forecasts and prepare accordingly • You will greet and engage with guests, setting the example for customer service best practices. • You will have knowledge of and upsell customers through product recommendations. • You will ensure policies are followed in all point-of-sale operations. • Provide exceptional customer service by being engaging and taking sincere interest • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right • You will work closely with the team to ensure the retail store is kept clean and organized • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. OTHER DUTIES Assimilate into The La Quinta Resort & Club culture through understanding, supporting and participating in all elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by La Quinta Resort & Club from time to time, is essential to the successful performance of this position. SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Able of reaching, lifting, pushing and pulling weight up to 35 pounds. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles): • Sales asscociates • Retail Supervisor • Retail Manager Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Must have strong verbal and written communication skills. Should be able to address small groups of people in training sessions or sales meetings. • Must be able to understand Profit and Loss statements, general ledger entries, sales and stock plans, merchandise buying plans, plan and manage inventory levels. Negotiate effectively with vendors. Plan and implement capital improvement plans. Successfully master the budget. • Develop train and /or direct the proper merchandising standards for a retail shop in an upscale environment. Should be able to create a block floor plan with appropriate adjacencies and focal points with an awareness of how best to feature vendors and products. • Must have strong verbal and written communication skills. Should be able to address small groups of people in training sessions or sales meetings. EDUCATION/EXPERIENCE Five years of successful retail management experience of shops with annual sales in excess of $5 million and 3 years of buying for shops with annual sales in excess of $3 million. Compensation Range The compensation for this position is $80,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.