Retail Specialist - Sales, Repair & Tech
SIGN-ON BONUS - $1,500
Starting Pay - $17.65, per hour + maximum incentive potential of up $700/month, based on performance
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you! Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!
When will you support? Support will be both in person at the retail location & at home for messaging support, based on business needs.
- Store support schedule may vary between 8am-11pm - up to 40 hours/week
- Messaging support schedule may vary between 7am-11pm - up to 1-3 days/week
Where will you support? Your main location will be {location}
What you will do:
· Be the face of Asurion and deliver award-winning, personalized customer experiences
· Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
· Provide technical expertise, troubleshoot, and repair customer electronic devices
· Complete initial 4-week training, including Apple & Samsung Certifications
· Manage inventory
· Partner with cross-functional teams to deliver programs/processes and provide feedback
· Self-manage and set priorities
· Multi-task in a fast-paced environment
· Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
· Other duties as assigned.
If you’re a good fit for the job, you’ll have:
· 1+ years of customer service/sales experience
· 6+ months experience with product service support or electronics troubleshooting (preferred)
· Ability to work a flexible retail schedule plus at home messaging support, based on business needs
· A completed background check (criminal and drug test)
· Basic knowledge of Microsoft Office
· Ability to stay organized and multitask in a fast-paced environment
· Computer literacy in typing and ability to toggle multiple windows
· Knowledge of mobile devices and operating systems
· For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
· Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
· Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
We take care of you:
· Certifications & ongoing training
· Competitive hourly pay & performance-based bonuses
· Benefits – Health, Dental, Vision and more
· Paid Time off
· Career growth opportunities
· Skills development and hands-on training
· Uniform allowances
· And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health
Get to know us: Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING