**DESCRIPTION** The **Store Manager** will be expected to create an outstanding sales and a “consumer first” service environment in the retail store for one of the world’s most recognized and excitingbrands. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. **Annual Salary Range:** $90,000-$98,000 "/> **RESPONSIBILITIES** + Build and inspire ‘Radically Helpful’ customer focused teams. + Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards. + Create an inclusive, collaborative and engaging environment. + Lead and manage store team that focuses on promoting customer loyalty & measurable results. + Manage team to deliver event content that grows customer knowledge & engagement. + Collaborate and provide feedback to improve product performance & customer experience. + Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience. **Customer Experience and Sales** + Fully accountable for execution of operations initiatives. + Fully accountable for execution of sales, service and customer experience initiatives in store. + Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand. **Supervise store personnel to:** + Meet and exceed assigned goals for: customer experience and reputation,sales and service, revenue and productivity + Consistently demonstrate excellent leadership and coaching skills + Build a diverse and high perfomring team + Create a work environment where motivated people can excel + Oversee store floor experience + Support team and assist with customer transactions + Coach and counsel personnel on consumer experiences, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance + Deploy ongoing education tactics to maintain experience integrity + Facilitate weekly personnel training/educational sessions + Resolve or escalate appropriately any service issues + Ensure employees always represent/ embody the brand **Employee Management and Development:** + Interview, hire and make necessary discipline decisions, including terminations, for store personnel + Inspire and engage employees by motivating team to succeed through incentives, team activities, and culture building + Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion + Improve employee engagement through appropriate behaviors and actions + Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service + Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed + Resolve quickly any store level fraud issues communicated by security, may involve working with security or finance teams + Ensure Fair Labor Standards Act (FLSA) compliance + Make sure the team has fun! **Product Launches:<** **QUALIFICATIONS** + **6-8 years of prior Retail Management in high touch customer facing environments** + **6+ years of prior management experience** + **Previous general retail merchandising/management experience** + **Proven success in a similar role** + **Proven ability to manage large dynamic teams** + **Experience conducting employee coaching, counseling and performance, positive reinforcement.** + **Effective communication, leadership and analytic skills** + **Strong organizational skills with attention to detail project management experience, and prioritization of tasks** + **Possess strong written and verbal communication, and working knowledge of G-Suite** + **Have a strong working knowledge of human resources policies and standard operating procedures** + **General awareness of consumer electronics industry** + **Ability to lead a team in a manner that will build team morale and accomplish objectives** + **Create a safe environment for guests and employees** + **Self-motivated with strong organizational skills and the ability to schedule tasks and people in order to meet program goals** + **Excellent sales skills and demonstrated ability to meet or exceed performance standards** + **Ability to motivate and lead direct reports** + **Ability to work flexible hours, including evenings, weekends and holidays** + **Work with employees to elevate skills and performance, providing coaching on opportunities for improvement** + **Maintain knowledge of all products - complete and support employees with required training on current and upcoming products.** **Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible forthe following:** + **Medical, Dental, Vision, Prescription Drug and Telehealth** + **Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account** + **Company Paid Basic & Voluntary Life Insurance** + **401(k) Plan with Company Match** + **Legal Insurance** + **Company Paid Employee Assistance Program (EAP)** + **Employee Discount Program** + **Tuition Reimbursement (Degree and Professional Certification Programs)** + **Bonus Opportunities + TechnologyReimbursement** + **Access to Use Approved AI Tools** + **Excellent Recognition Programs** + **Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials** + **Actively Promotes from Within** + **Represent a Company Dedicated to a Sustainable Future** **ABOUT US** **Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.** **Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.** **Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.** **Acosta, and its subsidiaries, is an Equal Opportunity Employer** **Job Category:** **Administration** **Position Type:** **Full time** **Business Unit:** **Marketing** **Salary Range:** **$61,500.00 - $76,900.00** **Company:** **Mosaic Sales Solutions US Operating Co, LLC** **Req ID:** **1391**