Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas. Overview We are looking for a highly motivated, customer focused leader to join our team as Retail Supervisor. The successful candidate for this role will have a proven track record working in Retail and developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail store. They will work closely with customers, providing them with recommendations on products as well as unpacking and merchandising products in the store, maintaining accurate inventory records, and performing routine cleaning procedures before and after business hours. They will maintain an energetic presence on the sales floor and assist in evolving in-store functions and flow. If you have experience working in Retail, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! Your Role: You will oversee the Retail store operations to lead the team in enhancing the guest experience You will receive and place merchandise orders You will be involved in the financial performance of the store with responsibilities to include maintaining labor costs, manage spending, and review monthly Profit & Loss reports. You will develop and mentor a team You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will monitor business forecasts and prepare accordingly You will greet and engage with guests, setting the example for customer service best practices. You will have knowledge of and upsell customers through product recommendations. You will ensure policies are followed in all point-of-sale operations. Provide exceptional customer service by being engaging and taking sincere interest Help to resolve problems and “WOW” guests through recovery when things aren’t quite right You will work closely with the team to ensure the retail store is kept clean and organized Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Qualifications Qualifications MARGINAL FUNCTIONS: Any other task, written or verbal, assigned by Front Office Manager. ENVIRONMENT: Inside well-lit retail environment. Comfortable ventilation and surroundings. PHYSICAL REQUIREMENTS (as required by OSHA and ADA – US only): Requires frequent standing and walking. Requires occasional crouching, bending, pushing/pulling, and lifting/carrying of up to 40 lbs. Requires frequent manual dexterity, fine, and gross motor skills, and constant vision, and hearing. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.