Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. Overview Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as a Retail Supervisor to join our Retail team to launch this world-class property. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Retail Supervisor oversees the daily operations of all the resort’s retail outlets. This individual supports the Retail Manager, and the primary responsibilities are to supervise the staff, drive sales, manage inventory, and create an atmosphere where all customers have a pleasant shopping experience. This position requires a customer-centric approach in dealing with guests and mentoring skills to coach the retail staff. What you will be doing: Assist guests with purchases of merchandise or other questions. Refunds, exchanges, room charges, employee discounts, gift certificates, promotions, credit card purchases, daily shift deposits. Maintain the work area clean and organized. Report all unsafe conditions immediately. Stock, replenish and retrieve merchandise and supplies. Ensure all merchandise is correctly ticketed and priced. Complete other duties as assigned by supervisor. Provide guests with directions. Assist with retail inventories. Attend all mandatory meetings. Close retail stores. Open retail stores. Pack orders to be shipped. What you bring to the role: High school diploma: college degree preferred. Previous management experience in retail, preferably in a hotel resort. Strong leadership and interpersonal skills. Excellent customer service attitude. Strong computer skills, including the POS system and Microsoft 365 suite. Read, write, and speak English fluently. Strong organizational skills and attention to detail. Strong product knowledge. Ability to train and coach staff in retail operations. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Compensation Range The compensation for this position is $13.60/Yr. - $17.00/Yr. based on qualifications and experience.