**What you'll bring to the team** **🌟** **Join the Magic at LEGOLAND Discovery Center as a Retail Team Supervisor!** **🌟** **Our Collective Goal:** At LEGOLAND Discovery Center, we strive to ensure every guest experiences a **magical, memorable, world-class adventure** , and every team member embraces **The Merlin Way** —our shared values that guide us in everything we do! **Are you ready to lead a team, boost sales, and create unforgettable guest experiences?** If you have a passion for retail, leadership, and delivering top-notch service, this is the role for you! ✨ **Qualifications & Experience** **Scope of the Role:** As a **Retail Team Supervisor** , you'll be at the heart of LEGOLAND Discovery Centers operations, ensuring smooth day-to-day management of our retail areas. You’ll lead by example, inspire your team, and focus on maximizing **Per Cap spends** and **Average Transaction Values** . 📊💵 You’ll be the guiding force that ensures we’re delivering world-class experiences to guests and driving the performance of our retail team! **What You’ll Do:** 💫 **Lead by Example:** + Be the ultimate example of excellence on the floor! Inspire your team to provide exceptional service and meet/exceed **KPI and Mystery Visit targets** . + Deliver **world-class guest experiences** with a smile, every single time. 🌟 🧑‍🏫 **Train & Support Your Team:** + Deliver initial and ongoing training to ensure the Retail Team is equipped for success. + Support in hiring, onboarding, and nurturing growth through **Personal Development Plans** and regular feedback. 🎯 📈 **Maximize Sales & Guest Satisfaction:** + Lead your team in driving **sales performance** , guest engagement, and service standards to create a memorable experience. + Monitor performance, inventory, and key metrics to ensure continuous improvement. 📊 🛍️ **Manage Retail Operations:** + Ensure smooth and efficient operation of assigned commercial areas. + Work with the Retail Manager to manage **labor budgets** , **schedules** , and stock levels to meet seasonal needs. + Keep our displays fresh and inviting— **visual appeal** matters! 🎨✨ 👨‍👩‍👧‍👦 **Lead & Motivate Your Team:** + Provide mentorship, motivation, and ongoing support to your team. Be the **role model** who drives success and a positive, proactive, fun work environment! + Handle challenges on the go, with a focus on **guest recovery** when needed. 💪 📋 **Monitor & Improve:** + Constantly assess team performance and identify areas for growth and improvement. + Maintain **high standards** for cleanliness, safety, and technical operations. 🧹🛠️ **What You’ll Bring to the Team:** 🌟 **Experience & Leadership:** + Minimum 2 years of **supervisory experience** in a retail environment or visitor attraction. + Proven ability to lead, motivate, and inspire a team while maintaining excellent service standards. 👥💡 💼 **Sales & Customer Service Savvy:** + Excellent sales skills and a passion for providing exceptional service. + Ability to work in a **high-pressure environment** while maintaining professionalism. 🏆 🧑‍💻 **Tech-Savvy:** + Comfortable using **computerized till systems** and inventory management tools. 🖥️ 💡 **Problem-Solving & Multi-Tasking:** + Ability to **juggle multiple tasks** and prioritize effectively in a busy retail environment. + Strong communication skills to clearly convey expectations and manage performance. 🗣️ **Education & Experience:** + High School or GED required (College degree preferred). + At least 2 years of **supervisory experience** in retail or visitor attractions. + Experience with **inventory management** and **sales performance** is a plus! **Health & Safety Commitment 🛡️:** At Merlin, **safety is our priority** —we ensure a safe work environment for all our employees, guests, and team members. You'll play an active role in maintaining **health and safety standards** at all times. **Why You’ll Love It Here:** 🌈 **Flexible Hours:** We understand the need for balance, so you’ll enjoy a **flexible schedule** with opportunities for evening, weekend, and holiday shifts. 🚀 **Career Growth:** At SEA LIFE, we’re committed to helping you grow in your career! You’ll receive opportunities for development, training, and internal promotions. 📈 🤝 **Team Spirit:** Join a team that values collaboration and fun. Be part of a culture where **everyone matters** ! We’re all about celebrating each other’s successes. 🥳 💰 **Competitive Pay:** Attractive compensation and performance-based incentives to reward your hard work! 💸 **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $21.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/7571/retail-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-OH-Columbus, OH_ **Job ID** _2025-7571_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _LEGOLAND Discovery Center Columbus_