Job Title : Retail Supervisor Kenilworth
Sector Title : Retail Stores
Area : Kenilworth Cape Town
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Our client is searching for a Retail Supervisor for their Kenilworth outlet
Key Performance Areas
Drive Sales by utilizing customer service skills basic sales techniques and product knowledge to connect customers with the right product
Have a thorough knowledge of required key performance Indicators and how they can be leverage to increase revenue
Provide a strong sales floor presence and set the standard for superior service by directly supporting Sales Consultants and closely monitor floor activities to ensure execution and delivery of the premium consumer experience
Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
Serve as an expert in one or more areas of functions including stockroom cashiering sales
Seek continued training and education to further develop expertise
Maintain visual merchandising and selling floor standards
Perform stockroom duties as follows focus on both incoming and outgoing product unload delivery trucks organize product inventory to facilitate ease of replenishment and process product to ensure readiness for the floor
Serve as a product knowledge resource for consumers and entry level Sales Consultants
Seek educational opportunities to develop advanced level or specialized knowledge about selling products and culture sales and service techniques
Perform other duties such as answering telephone inquiries assisting with special transactions and services such as comp product and service and employee store eligibility issues where applicable
Communicate promotional event information to maximize results of each event
Identify merchandise issues and opportunities based on selling and customer feedback
Perform nonselling duties that support the store administration and accounting functions
Supervise train and develop retail sales consultants
Assist with loss prevention efforts by providing proactive customer service
Stay vigilant for shoplifting or internal theft incidents and report suspicious activities appropriately
May have key holder responsibilities
Requirements
2 years or more work experience in a retail environment in a similar role
Matric Certificate
Be flexible to working hours as business requirements may require longer shifts and after hour work
Presentable and punctual at all times
Good command of the English language
Computer Literate
Salary Market related
Please forward updated resume in MS Word a recent profile picture as well as all previous employment references with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful