Retail Systems Quality Assurance Lead Cupertino,California,United States Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Quality Assurance team manages the user acceptance testing (UAT) process to ensure our users receive acceptable software that supports the business requirements. After UAT is complete, the QA Lead will also support planing and driving production validation testing (PVT) as systems are released to end users. **Description** As a Retail Systems Quality Assurance (QA) Lead, you will work as an integral member of the implementation team along with the product manager, business stakeholders, and development teams to ensure Retail applications satisfy the needs of the business and the end user. - Responsible for tester recruitment and engagement, day-to-day testing operations, and communication to project stakeholders during UAT and PVT. - Manage multinational teams of subject matter experts (SMEs) from Apple Retail Stores who will complete tests designed and planned by the QA Lead. - Define, document and communicate test plans, including target completion dates, and test cases that thoroughly test the product in order to reveal potential defects, based on requirement and design review sessions. - Clearly document and track defects with our engineering partners, striving for stability and quality for our retail systems. - Influence and direct project teams to follow standardized and defined processes, with ability to recognize problems caused by process and taking corrective action to improve process. **Minimum Qualifications** + 4+ years experience working directly with Retail Systems (e.g. Point of Sale, Inventory Management, Service Management, Assortment & Planogram management, CRMs, etc.) + 1+ years experience with User Acceptance Testing or Software Development Lifecycle, in a corporate setting, leading cross-functional projects from vision to execution. **Key Qualifications** **Preferred Qualifications** + Demonstrate deep problem solving, time management and analytical skills + Awareness of different software development models + Experience supporting peers in projects related to system deployments and business process re-engineering initiatives + Meticulous with excellent communication and organizational skills; outstanding interpersonal skills + Ability to function in a fast-paced environment, prioritize projects, and change course based on business needs or environmental conditions + Demonstrates Apple’s values of inclusion and diversity in daily activities **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.