CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

About the Role:

Supported by the central team, effectively manage Retailer accounts within a defined territory, ensuring effective equipment controls and recovery, fostering strong relationships and operational excellence.

Collaborate with customers to implement best practices in asset control and support them in optimizing their supply chains.

Maximize asset productivity by managing efficient asset flows across the assigned region, ensuring the proper allocation and usage of CHEP equipment

Key Responsibilities may include:

Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Retail Territory Manager

Permanent, full time    

Field based in Milton Keynes, Bedford, Brackley, Luton, Coventry

Excellent salary, company car, bonus & benefits        

  

Retail Territory Managers thrive on complex problems that often result in negotiations. They enjoy visiting customers and building relationships to understand the nuances of their business and how we can better support them at CHEP. They are excited by potential connections, performance improvements in their accounts and using reports alongside digital data to complete route cause analysis within their customer portfolio.

 

The purpose is to build great relationships with our customers, educate them about CHEP and ensure we can work together to maintain/improve our asset productivity targets and measures. 

Your visits will be created via data driven triggers in which we will target specific customers to ensure CHEP assets are free from misuse and returned to CHEP, or re-use paid for. You are a person who enjoys training and influence to ensure the CHEP service is delivered, leading to improved customer satisfaction and CHEP collection performance. 

 

This is a role that empowers you to use your soft skills to keep your customers close and encourage the right behaviours. You are motivated by everyday interactions, data driven conversations, variety and seeing the positive impact of your actions across the business.     

   

CHEP is a flagship industry player and one of the world's most sustainable logistics businesses. In joining us, you’ll be part of an established and progressive business that’s achieved financial growth over its 100 years trading across the globe and continually invest into our people and customers.      

      

Think we’re just a pallet company?       

We are so much more.... we are the invisible backbone of the global supply chain, we are innovators, and we help the world to become more economically and environmentally sustainable.        

 

     

Do you offer...     

A full drivers license  Two years’ experience in a customer facing role Customer Service/Account Management in a service company or FMCG sector where analysis and attention to detail is a key success  

 

 

The Perks...     

Certified Top 17 Global Employers     Excellent career progression     Annual bonus (typically 10%) based on company and individual performance      Company Car  Generous Share Scheme      Private healthcare (single cover)    Company laptop, tablet and phone     Field based/flexible working     25 days holiday, plus statutory holidays and the option to buy and sell 5 additional days leave each year       Three volunteer days    Up to 7.5% company pension     Life Assurance     Employee Assistance Programme     Numerous retail discounts   

     

    

Interested...?      

Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you!      

      

      

As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.      

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Learning, Active Listening, Adaptability, Communication, Cross-Functional Work, Curiosity, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Problem Solving, Questioning, Relationship Building, Stakeholder Management, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.