The Retail Trade Marketing and Guest Services Lead will be responsible for the growth and development of client relationships with both instore clients and outside businesses within the Frontgate Store’s local community, highlighting and promoting the philosophy and values of the brand.  In coordination with the store manager, this will include, but not limited to, developing strategies and targets for businesses in the community, building business opportunities within the community targeting designers, architects, stagers, realtors, builders, pool, and landscaping companies and et.al., planning and executing store events, as well as working with clients while in the store.   

In conjunction with the Senior Director of Retail and the Store Manager, identify businesses and groups to target that can help the local store expand their business-to-business opportunities. Make Sales Calls in the community 2-3 days a week and deliver Design Presentations as well.   Develop strategies and programs to create, grow and maintain relationships and opportunities with groups targeted. Create and execute store events to increase store sales and visibility in the community. Track cost and return on invest for outreach programs and store events. Drive and exceed store KPI goals, by bringing in new business to the store through outreach programs and store events.   Support B2B customers providing design presentations, quotes, invoices, product specifications, and problem resolution. Investigate B2B leads provided by corporate partners and cultivate ongoing relationships with those clients for future and ongoing business. Maintain an active, accurate, organized client book with outreach tracking, contacting clients regularly and providing appropriate follow-up on all sales or guest requests. Work as a team player and partner with fellow colleagues; foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment. Perform any other operational tasks as needed. Posting marketing materials on social media 

This position requires an outstanding leader possessing excellent relationship building skills and experience working with both internal and external partners.  Candidate should have demonstrated sales and marketing skills and a track record of success.  The successful candidate will have experience in outside sales as well as showroom/ retail experience working with residential consumers, residential and commercial designers and a working knowledge of product requirements for commercial as well as residential use.  He/she will have familiarity with marketing high quality furnishings and accessories as well as the business acumen to formulate and deliver results with passion, energy, and enthusiasm.  He/she should have a comfort level with interacting with a demanding, professional clientele.  The candidate should have an affinity for the FRONTGATE brand and be able to distinguish and communicate high design, quality craftsmanship, commercial furniture spec requirements as well as a comfort level in space layout.  Availability to work flexible schedule, including evenings, weekends, and holidays. 

Minimum Education:  3 years experience in the furniture industry 

 

Preferred Education:  BS Marketing and 5 years of Furniture selling experience 

 

Minimum Experience:  3 years Direct Selling experience preferably in furniture industry and in a showroom setting 

 

Preferred Experience:  5 years internal experience of product knowledge and community outreach 

Understanding of commercial use requirements as well as residential installation. 

Impeccable presentation and communication skills both verbal and written 

Experience in B2B sales and interior design 

Marketing and sales experience 

Sales driven with strong focus on customer service, growing relationships and building a sale.

Additional Essential Job Requirements

Examples include (but are not limited to):  

Maintain regular and punctual attendance. 

Ability to comply with all company policies and procedures. 

Excellent oral and written communication skills.  

Ability to sit for long periods of time. 

Ability to lift items (Give specific examples, i.e. boxes, manuals, merchandise, inventory, etc.) weighing approximately ___ to ___ lbs.  

Ability to work in normal warehouse conditions, which may include hot/cold/dusty/loud environment. 

Ability to climb stairs/ladders. 

Ability to access and enter information using an automated system both quickly and accurately. 

Ability to work on elevated surfaces (lighting rafters- studio). 

Ability to perform basic math calculations.  

Ability to work under pressure in order to meet strict deadlines.  

Ability to differentiate between colors.  

Ability to travel daily/overnight. 

Ability to take on call and work shifts as required. 

Ability to work overtime. 

Ability to conduct oral presentations. 

Ability to operate general office equipment (fax machine, photocopier, computer printer) stationed between 3 & 4 feet high.  

Ability to comprehend and apply complex information. 

Ability to concentrate for prolonged periods of time.  

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.  If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.  ​

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