Retentions Consultant- Talent Pool
Discovery Health
Key Purpose
To convince/negotiate with existing and prospective clients to remain with Discovery Insure.
Areas of responsibility may include but not limited to
Achievement of client retention targets Reduce policy cancellations Offer financial advice and sell product benefits where required Achievement of not taken up (NTU) targets Accurate, timely administration on relevant system Achievement of monthly product and soft skills knowledge targets Stakeholder engagement Adherence to risk and compliance requirements Teamwork, self-management and alignment with Discovery values
Skills and Attributes may include but are not limited to
Problem solving skills Target Driven Goal orientated Self-motivated Ability to perform under pressure Persuasiveness Resilience and tenacity Self-managed Attention to detail Ability to learn quickly and apply knowledge
Education and Experience
Matric (Essential). FAIS Credits - full qualification (Essential). RE5 qualification (Essential). Class of business certificate (Essential and/or advantageous) Continuous Professional Development (CPD) certificate (Essential and/or advantageous) Minimum 2 years’ retentions experience in the short-term insurance industry (Essential) Minimum of 2 years’ sales experience (Essential) Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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