At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, the Retirement Loan Consulting Manager within PAI is responsible for managing relationships with plan sponsors and internal business partners while ensuring absolute compliance with all regulations and requirements of ERISA Law. You are expected to be the subject matter expert in IRC 72(p) while providing consultative services to retirement plan sponsors.
Position responsibilities include, but are not limited to:
Consult with plan sponsor directly to resolve loan delinquencies by developing actionable plans and seeing them through implementation and completion.Deliver timely and accurate responses to participant and plan sponsors requests by coordinating efforts with key business partners, participating in plan provision discussions, new plan and merger conversion meetings.Support new client onboarding efforts. What you haveTo ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications
5+ years of experience in Qualified Retirement Plan Administration.Ability to work independently with minimal guidance to resolve complex issues for highly sensitive clients.Strong relationships and communication skills to manage higher level cross-functional stakeholders. Excellent oral and written communication skills, including presenting to prospective and existing clients and internal departments.Demonstrated ability to coach and mentor peers while influencing others.Ability to maintain quality control and create process improvements to meet key deliverables.Ability to exceed participant and plan sponsor expectation (Client Promotor Scores used as a metric).Ability to exercise good judgment. Knowing how and when to call on other resources.Time management skills, attention to detail and analytical skills.Extensive knowledge in payroll files specifications, inbound & outbound data files and ad hoc reporting.Ability to work in a team-based and colloaborative culture.Preferred Qualifications
American Society of Pension Professionals & Actuaries (ASPPA) designation.Experience ensuring loans remain in compliance with IRC 72(p).Experience in supporting Qualiffed Retirement Plan conversions by accurately identifying prior issues and engaging in discussions with stakeholders on best practices to resolve loan issues. Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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