Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ. Our Hope Restored Retreat Centers have helped transform thousands of marriages in crisis. Our program has been very successful in large part due to our skilled clinical team, who offer a personalized, faith-based program for couples at the breaking point, giving them the safe place and expert help they need to get to the root of their issues. Join our team at our new location in Cave Creek, Arizona, where the work is meaningful, the culture is rewarding, and the purpose is eternal. The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family’s Retreat Centers, ensuring that each guest is welcomed and cared for during their stay by responding to any needs and concerns guests may have. The Host Couple is an active and critical member of the Hospitality Team, serving as the primary provider of non-therapeutic care and connection between the guests and the Retreat Center staff. This position offers a $500 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($250) and half upon the successful completion of 6 months of work ($250). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses. Essential Duties/Responsibilities: + Is present for arrival on Sunday or Wednesday calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc. + Is in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfast + Is present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest. Is present at the close of intensives – praying with the guests and offering encouragement as they depart + Greets every person by name and makes conversation, prays for and with the guests + Ensures common areas are arranged appropriately and items are put away from the night before + Responds to any conflicts with guests ensuring that safety is top priority + Facilitates and maintains communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guest + Performs light maintenance and cleaning needs for the week, as needed Other Duties/Responsibilities: + May perform additional maintenance and cleaning including sweeping, emptying trash, watering plants inside and outside, changing and charging batteries, replenishing supplies, and laundry, as needed + When temperature is below 40 degrees, starts fires in various fireplaces at specified times + Performs other duties as assigned Managerial Breadth/Scope of Job: + None Working Environment/Physical Activities: + Stays for specified number of nights in lodging on property + Occasional holiday and weekend work is required JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values) Personal Characteristics: + Able to easily build rapport with guests + Peacemaker, compassionate, decisive, caring, approachable, welcoming, personable, hospitable, teachable, flexible, and has the heart of a servant Knowledge/Experience: + High school plus additional courses equivalent to one year of college + 1-3 years of related experience Skills, Abilities and Special Talents/Gifts: + Requires highest level of independent judgment and decision-making abilities + Willingness to be available at odd hours (i.e., nighttime, weekends) to help with guests needs + Ability to communicate effectively (written and verbal) + Ability to resolve conflict, disagreements, and misunderstandings + Discretion in handling confidential/sensitive information + Aptitude for handling unique interpersonal situations + Ability to handle emergencies Pay Range: $15.00 to $17.00/hr *This position may be eligible for a signing bonus Application Materials Required: Cover Letter, Resume/CV * Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: + Norton LifeLock ID Theft Coverage + Legal Shield/ID Shield Coverage + AFLAC + 403B Retirement Plan + Vacation Time & Vacation Payout + Sick Time + Holidays + Service Awards + Community Service Days + Bookstore Discount + Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: + Medical Plan + Dental Plan + Vision Plan + Life Insurance + Disability Insurance + Flexible Spending Accounts + EAP (Employee Assistance Program) + Tuition Reimbursement + Warehouse Membership Reimbursement Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: + Sick Time + Bookstore Discount + Fitness Center Posting date: February 2024 Unposting date: ongoing* Posting contact email: job@fotf.org *Employer accepts applications on an ongoing basis. Helping Families Thrive in Christ! Focus On The Family is a 501c3 Christian Non-Profit Ministry NOTE: This is a pipeline requisition, and not approved for a specific position number or job code. Job Details Pay Type Hourly