Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview As a Return to Work (RTW) Specialist, you’ll be a leader and expert in identifying and delivering recovery and RTW outcomes for all injury claims within your claims team. You'll use your expertise to identify and triage claims that are risk of exceeding expected return to work outcomes and timeframes. You’ll also work closely with the supporting case managers to identify Return to Work Barriers and positively drive a Return to Work Focus with Injured Workers and Employers. You will utilise your knowledge and skillset in person centred injury management and exceptional stakeholder communication skills, to support workers significantly impacted by complex injuries back to work, and back to life, safely. How you'll make an impact Your responsibilities will include: • Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership group • Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health • Supporting Senior Case Managers with regular claim conferencing • Identifying biopsychosocial risk factors leading to strategic recovery whilst achieving RTW goals • Identifying claims at risk of developing secondary psychological injuries whilst implementing appropriate strategic measures to support injured workers back to full functional capacity • Undertaking RTW visits and treater case conferences (both virtually and in person) when required to support recovery and RTW outcomes • Applying a person-centered management approach focusing on injured workers’ needs, by setting recovery goals and supporting them to achieve these About you We’re looking for an enthusiastic and customer-focussed RTW Expert who has: • Workers Compensation scheme Claims Management experience, or significant RTW knowledge and experience • Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme • Excellent customer service skills and experience • Time management, administrative and organisational skills • Experience in leading people, teams or key initiatives as well as coaching and mentoring skills • Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal What we can offer you: • Attractive remuneration packaging & flexible work arrangements including Work from Home • Paid Parental Leave • Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities • Opportunities for ongoing education and development • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs • Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more! • "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication! To apply If this sounds like the job for you, then we want to hear from you today! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.