Returns Associate, Retail Distribution Center

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. 

Purpose at Ashley:  

The Returns role will be crucial in managing customer returns efficiently. You will work with internal teams, including customer service, sales, and warehouse staff, to ensure smooth handling of returns and timely resolution of issues. You will be responsible for receiving returned furniture and case goods from customers or delivery trucks, carefully inspecting each item for damage, defects, or missing parts, and accurately recording the condition of each item in the system. You will organize returned items in designated areas of the warehouse, using proper storage.

What You’ll Do 

· Physically observe and inspect items returned to ensure proper return coding.

· Properly identify products by item number.

· Track and compile return data with the purpose to identifying areas of concern as well as possible root cause

· Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.

· Order parts using FedEx, UPS and tracking all orders,

· Rewrap products to place back on racks,

· Operate PIV to restock products

· Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

What You Bring 

· Legally Authorized to work in the US.

· 18 years of age or older.

· Regularly lift objects over 60 lbs. with or without reasonable accommodation.

· Ability to transport loads of 40+ lbs. with or without reasonable accommodation.

· Ability to work flexible hours, including weekends and holidays.

· Maintain reliable attendance.

· Thrive in a team environment.

What’s In It for You:  

When you join us, you are eligible to participate in our comprehensive benefits programs, which include: 

· Health, dental benefits, and vision insurance 

· Employee Discount from 10% - 30% 

· Life/Disability Insurance  

· Flex Spending Account 

· 401K 

· Paid Time Off & Holidays 

· Paid Birthday 

· Weekly Pay 

Learn more about who we are and the causes we support here.  

Apply now and find your home at Ashley!