Overview

The Returns Clerk will perform various tasks to ensure the daily E-commerce returns goals set by the Supervisor are met. The Returns Clerk must be able to communicate clearly and effectively with members of the Receiving team. 

 

This position will support our weekend shift operations, Friday - Sunday, 6:00am - 6:30pm. 

What You'll Do Maintain quality service by accurately and diligently following set processes and company standards  Work individually or within small groups as required Maintain safe working environment by complying with procedures, rules, and regulations  Ensure all documents are filled out correctly (daily excel document regarding exceptions)  Ensure all inbound containers are completed based on their assigned time and windows  Clearly and appropriately call out risks to Management  Monitor flow out of the parcel trucks  Act as the department SME by providing guidance, troubleshooting and support to other Associates  Ensure all equipment is turned in at the end of each shift and work areas are left clean and organized  Communicate with customer service as needed  Close returns ASNs at the end of everyday  Ensure the proper hand off is given to the following shift  Ensure supplies are sufficient for the needs of the department  Support as needed in the Inbound department What You'll Bring to the Table Experience working in a fast paced and attention to detail environment  Previous experience working in a Returns processing department preferred  At least 1 year of experience working in a distribution environment required  Strong attention to detail and computer proficiency required, experience with WMS / Manhattan preferred  Good oral and written communication skills  Ability to ask questions to gain a clear understanding of instructions and processes  Good problem solving skills and the ability to work through problems in a team-centered environment  Ability to read and interpret documents such as safety rules, Standard operating procedures and operating instructions  Ability to work safely around mechanical equipment  Must be at least 18 years old  Must be able to lift up to 60 pounds with or without reasonable accommodation.  Must be able to sit and or stand for up to 8-10 hours a day, ability to squat, kneel, twist and bend  Flexibility for overtime opportunities 

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

 

Job Category: Distribution Center