What This Position is All About
The Customer Service Representative (CSR) represents Hudson's Bay's ideals of service and quality to the customer. The CSR responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer's overall or Hudson's Bay experience is a positive one. The CSR must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. The CSR must be able to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods.
Who You Are:
You Put the needs of internal and external customers first.
Seeks customer information when improving products and services
You Act with customers in mind, great networking and relationship management
A natural problem-solver, who is also intuitively analytical and creativeYou Also Have:
Your Life and Career at SFA:
Thank you for your interest with Saks Fifth Avenue. We look forward to reviewing your application.
Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks Fifth Avenue welcomes all applicants for this position.m Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.