Description Return Risk Coordinator Care -Returns Risk Management Top Skills: + Return Management/Reverse Logistics experience + Analytical + Proficiency in MS Word, Office, Excel & Outlook + SAP (Nice to have) + Familiarity with sales or service operations of electronic goods + Data Mining (Nice to have) Position Summary The Return Risk Specialist is responsible for supporting the daily operations for Samsung Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization RA from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Samsung Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs. Role Responsibilities - Monitor/Tracking of all Technical Return Authorization RA - Daily review and submission of approved of B-Good scrap - Manage daily inventory movement across Refurbish Centers - Monitor 3PL Exchange and Return White Glove Performance - Monitor SLA/KPI with RBs and 3PLs - Address all inventory and RA discrepancies - Manage and Process Claims against 3PL and Vendors - Work with Call Center on addressing customer escalations related to 3PL issues - Recommend improvements by reviewing vendors performance Minimum Qualifications - BS/ BA degree preferred or equivalent experience - At least 3 years of work experience in Returns Management or Reverse Logistics - Experience with SAP preferred. - Proficient in Microsoft Word Outlook Email and Excel. - Proficiency in CSV file creation and requirements. - Being familiar with the sales or service operation of electronic goods. - Experience with claims and shipment tracking websites. - Good analytical interpersonal communication and time management skills with the ability to work in a team environment. - Strong interpersonal skills and extremely resourceful. Additional Skills & Qualifications Return Risk Specialist Logistics/Analytical/Risk Management (Preferred) Data Processing experience Team: Call center collaboration Working directly with Refurbish Center Manager Interview Process: Two interviews-virtually Experience Level Intermediate Level Pay and Benefits The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ridgefield Park,NJ. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.